FIFA Fan Operations™ Venue Operations – FIFA World Cup 26™ | All Host Cities
FIFA
2 hours ago
Full-time
On-site
All Locations, Miami, Florida
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY:Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
The Fan Operations evergreen roles include Fan Operations Venue Managers, Venue Coordinators and Gate Supervisor positions.
These positions are an essential part of the Fan Operations structure for the FIFA World Cup 26™, responsible for delivering a seamless, safe, enjoyable, and accessible fan experience across all stadium perimeters, fan information points, and accessibility services.
Responsibilities span matchday execution, operational readiness, fan-flow management, accessibility delivery, gate operations, issue resolution, communication, cross-functional collaboration, workforce and volunteer management, and continuous improvement.
These positions are an essential part of the Fan Operations structure for the FIFA World Cup 26™ and are responsible for delivering a seamless, safe, enjoyable, and accessible fan experience across 16 venues and three countries.
Fan Operations Venue Manager:
- Ensure delivery of world class stadium services for all fans attending matches of the FIFA World Cup 2026
- Manage a team of Coordinators, Supervisors, and Volunteers delivering Fan Services at the outer perimeter of the stadium — including wayfinding, “Have your ticket ready” messaging, and general fan information support
- Serve as point of contact with incumbent stadium teams, Regional Venue Manager and Miami Headquarters
- Work closely with other FIFA departments onsite to ensure cross functional alignment for the fan journey
- Work closely with the Fan Operations Manager and Host Committee representatives to coordinate and implement the Last Mile, ensuring that all attendees have a safe, enjoyable and efficient journey to and from the stadium
- Responsible for the coordination, training and oversight of the stadium’s fan services and operations teams and assist in inclusion training and delivery
- Working with FIFA’s Sustainability and Human Rights department, manage some accessibility operations at the stadium including mobility services, sensory inclusion, and audio descriptive commentators
- Accountable for the delivery of all fan services offerings and ensuring FIFA standards are met
- Direct point of contact with FIFA Fan Operations vendors to ensure smooth delivery of services
- Ensure operational readiness, including equipment for Volunteers, internal procedures (briefings, Daily Run Sheets, DOT Plans, etc.), and coordination with relevant functional areas
- Collect feedback and contribute to post–Match Day reports and continuous improvement
Fan Operations Venue Coordinator:
- Serve as a point of contact for the FIFA Fan Operations Venue Manager on all Fan Services Operations
- Manage the Gate Supervisors, ensuring they are briefed, and have the operational equipment required
- Responsible for the deployment, briefing and overall management of the Fan Operations volunteers
- Ensure that critical event and venue information is available to fans and staff through multiple channels
- Coordinate with Audio Descriptive Commentators
- Oversight of the Restricted Item Storages located across the stadium
- Work alongside the Accessibility team to ensure all mobility and accessible services are delivered to a high standard
- Responsible for the maintenance and deployment of company assets and equipment
- Collaborate with other departments to identify and solve any potential issues
- Other duties as assigned by Fan Operations Venue Lead
Education & Qualifications
- Bachelor’s degree in Event Operations, Sports Management, Hospitality, Crowd Management, or related field preferred.
- Equivalent experience in large-scale public events, festivals, stadium operations, or fan experience will be considered.
Work Experience
- Experience coordinating or supervising volunteers or large crowds at major events.
- Experience in stadium or festival operations, guest services, or Last Mile operations.
- Experience working with security, venue operations, or cross-functional teams.
- Experience in accessibility or inclusion-based service delivery is a strong advantage.
- Proven ability to manage fast-paced, high-attendance environments.
Language
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY:Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
The Fan Operations evergreen roles include Fan Operations Venue Managers, Venue Coordinators and Gate Supervisor positions.
These positions are an essential part of the Fan Operations structure for the FIFA World Cup 26™, responsible for delivering a seamless, safe, enjoyable, and accessible fan experience across all stadium perimeters, fan information points, and accessibility services.
Responsibilities span matchday execution, operational readiness, fan-flow management, accessibility delivery, gate operations, issue resolution, communication, cross-functional collaboration, workforce and volunteer management, and continuous improvement.
These positions are an essential part of the Fan Operations structure for the FIFA World Cup 26™ and are responsible for delivering a seamless, safe, enjoyable, and accessible fan experience across 16 venues and three countries.
Fan Operations Venue Manager:
- Ensure delivery of world class stadium services for all fans attending matches of the FIFA World Cup 2026
- Manage a team of Coordinators, Supervisors, and Volunteers delivering Fan Services at the outer perimeter of the stadium — including wayfinding, “Have your ticket ready” messaging, and general fan information support
- Serve as point of contact with incumbent stadium teams, Regional Venue Manager and Miami Headquarters
- Work closely with other FIFA departments onsite to ensure cross functional alignment for the fan journey
- Work closely with the Fan Operations Manager and Host Committee representatives to coordinate and implement the Last Mile, ensuring that all attendees have a safe, enjoyable and efficient journey to and from the stadium
- Responsible for the coordination, training and oversight of the stadium’s fan services and operations teams and assist in inclusion training and delivery
- Working with FIFA’s Sustainability and Human Rights department, manage some accessibility operations at the stadium including mobility services, sensory inclusion, and audio descriptive commentators
- Accountable for the delivery of all fan services offerings and ensuring FIFA standards are met
- Direct point of contact with FIFA Fan Operations vendors to ensure smooth delivery of services
- Ensure operational readiness, including equipment for Volunteers, internal procedures (briefings, Daily Run Sheets, DOT Plans, etc.), and coordination with relevant functional areas
- Collect feedback and contribute to post–Match Day reports and continuous improvement
Fan Operations Venue Coordinator:
- Serve as a point of contact for the FIFA Fan Operations Venue Manager on all Fan Services Operations
- Manage the Gate Supervisors, ensuring they are briefed, and have the operational equipment required
- Responsible for the deployment, briefing and overall management of the Fan Operations volunteers
- Ensure that critical event and venue information is available to fans and staff through multiple channels
- Coordinate with Audio Descriptive Commentators
- Oversight of the Restricted Item Storages located across the stadium
- Work alongside the Accessibility team to ensure all mobility and accessible services are delivered to a high standard
- Responsible for the maintenance and deployment of company assets and equipment
- Collaborate with other departments to identify and solve any potential issues
- Other duties as assigned by Fan Operations Venue Lead
Education & Qualifications
- Bachelor’s degree in Event Operations, Sports Management, Hospitality, Crowd Management, or related field preferred.
- Equivalent experience in large-scale public events, festivals, stadium operations, or fan experience will be considered.
Work Experience
- Experience coordinating or supervising volunteers or large crowds at major events.
- Experience in stadium or festival operations, guest services, or Last Mile operations.
- Experience working with security, venue operations, or cross-functional teams.
- Experience in accessibility or inclusion-based service delivery is a strong advantage.
- Proven ability to manage fast-paced, high-attendance environments.
Language
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.