Manager, Operations (Nu Stadium)
Inter Miami
20 hours ago
Full-time
On-site
1900 NW 37th Avenue, Miami, FL, 33125, US
Description
Responsibilities & Duties
- Lead the planning and execution of stadium events, including participation in client tours, identifying operational requirements (equipment, staffing, services), and developing cost estimates.
- Serve as the primary liaison between clients and internal teams by translating event needs into detailed event orders, diagrams, and operational plans for both internal departments and third-party vendors.
- Facilitate planning and operational meetings to ensure alignment across all stakeholders and successful event delivery.
- Oversee part-time operations staff, including hiring, scheduling, daily task assignment, performance management, and disciplinary actions.
- Coordinate cross-functional operations with internal departments and external contractors to ensure the facility is fully prepared and event-ready.
- Ensure all events meet readiness standards for guests, clients, teams, and league requirements, maintaining a high level of service and presentation.
- Manage compliance and required submissions for MLS, MLS NEXT Pro (MLS II), Academy matches, international fixtures, and special events.
- Oversee event-related inventory and facility FF&E (furniture, fixtures, and equipment), including tracking, maintenance, and repairs.
- Manage event settlement processes (pre- and post-event) for MLS, international matches, and special events, ensuring accuracy and timely reconciliation.
- Utilize and maintain project management systems to track event logistics, timelines, and operational deliverables.
- Support facility access coordination and lead operational walk-throughs with internal teams and external partners.
- Conduct routine facility inspections, documenting findings and ensuring timely resolution of operational or safety concerns.
- Provide ongoing support to the Director of Facility Operations and Facility Engineer as needed.
- Participate in the Event Manager on Duty (EMOD) rotation to oversee live event operations and ensure real-time issue resolution.
- Drive continuous improvement initiatives by providing feedback to leadership and identifying opportunities to enhance operational efficiency.
- Support the planning and execution of capital expenditure (CAPEX) projects, including research, vendor coordination, and implementation.
- Lead and support special projects across the facility as assigned.
- Perform other duties as assigned in support of stadium operations.
Requirements
- Bachelor’s degree in Business Administration, Facilities Management, Event Management, Engineering, or a related field preferred.
- Prior supervisory or team leadership experience required, with the ability to manage and develop staff in a fast-paced environment.
- Experience in event and/or operations management within sports, entertainment, or large-scale venue environments strongly preferred.
- Demonstrated knowledge of event planning processes, including setup, breakdown, and facility conversions.
- Strong communication, organizational, and interpersonal skills, with the ability to collaborate effectively across departments.
- Proven ability to manage multiple priorities and adapt in a dynamic, high-pressure environment.
- Bilingual (English/Spanish) preferred, but not required.
- Availability to work a flexible schedule, including evenings, weekends, holidays, and event days as needed.
- Passion for soccer and the sports industry is a plus.
Responsibilities & Duties
- Lead the planning and execution of stadium events, including participation in client tours, identifying operational requirements (equipment, staffing, services), and developing cost estimates.
- Serve as the primary liaison between clients and internal teams by translating event needs into detailed event orders, diagrams, and operational plans for both internal departments and third-party vendors.
- Facilitate planning and operational meetings to ensure alignment across all stakeholders and successful event delivery.
- Oversee part-time operations staff, including hiring, scheduling, daily task assignment, performance management, and disciplinary actions.
- Coordinate cross-functional operations with internal departments and external contractors to ensure the facility is fully prepared and event-ready.
- Ensure all events meet readiness standards for guests, clients, teams, and league requirements, maintaining a high level of service and presentation.
- Manage compliance and required submissions for MLS, MLS NEXT Pro (MLS II), Academy matches, international fixtures, and special events.
- Oversee event-related inventory and facility FF&E (furniture, fixtures, and equipment), including tracking, maintenance, and repairs.
- Manage event settlement processes (pre- and post-event) for MLS, international matches, and special events, ensuring accuracy and timely reconciliation.
- Utilize and maintain project management systems to track event logistics, timelines, and operational deliverables.
- Support facility access coordination and lead operational walk-throughs with internal teams and external partners.
- Conduct routine facility inspections, documenting findings and ensuring timely resolution of operational or safety concerns.
- Provide ongoing support to the Director of Facility Operations and Facility Engineer as needed.
- Participate in the Event Manager on Duty (EMOD) rotation to oversee live event operations and ensure real-time issue resolution.
- Drive continuous improvement initiatives by providing feedback to leadership and identifying opportunities to enhance operational efficiency.
- Support the planning and execution of capital expenditure (CAPEX) projects, including research, vendor coordination, and implementation.
- Lead and support special projects across the facility as assigned.
- Perform other duties as assigned in support of stadium operations.
Requirements
- Bachelor’s degree in Business Administration, Facilities Management, Event Management, Engineering, or a related field preferred.
- Prior supervisory or team leadership experience required, with the ability to manage and develop staff in a fast-paced environment.
- Experience in event and/or operations management within sports, entertainment, or large-scale venue environments strongly preferred.
- Demonstrated knowledge of event planning processes, including setup, breakdown, and facility conversions.
- Strong communication, organizational, and interpersonal skills, with the ability to collaborate effectively across departments.
- Proven ability to manage multiple priorities and adapt in a dynamic, high-pressure environment.
- Bilingual (English/Spanish) preferred, but not required.
- Availability to work a flexible schedule, including evenings, weekends, holidays, and event days as needed.
- Passion for soccer and the sports industry is a plus.