Matchday Host/Hostesses
Crystal Palace
8 days ago
Full-time
On-site
Selhurst Park Stadium, London, London, SE25 6PU, GB
Job Location:Selhurst Park Stadium, SE25 6PU
Contract Type:0-hour, Fixed-Term Contract
Salary/ ROP:£13.15
Who we are:
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.
We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role:
If you have experience in a customer facing role or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a desire to be a part of the buzz and excitement of a matchday by being the face of our company and providing the best service to the customers within our premium hospitality areas.
Our match days are typically on Saturdays with some weekday, evening and Sunday matches and the typical shift day is 6-8 hours depending on the game.
Responsibilities:
- Presenting oneself in a smart, friendly and professional manner
- Being available to work a flexible schedule of Premier League and cup matchdays
- Meeting, greeting and making all guests feel welcome to the club’s premium areas
- Having a good knowledge of the stadium, Premium lounges and relevant seat locations and being willing and able to assist with any customer queries
- Engaging in friendly, professional and informative conversation with guests when appropriate
- Being confident to approach and be approached by clients when required to communicate essential matchday information
- Offering a warm welcome and friendly goodbye as clients arrive and leave each matchday
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications:
- A can-do attitude and be prepared to help the team
- An approachable and knowledgeable persona
- Immaculate grooming standards and overall appearance
- Excellent, polite and courteous interpersonal skills
- Engaging and easy to talk to
- Always looking for ways to improve
- Mature and able to handle situations calmly and insightfully
- Can work in high pressure situations
Our commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.
If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Contract Type:0-hour, Fixed-Term Contract
Salary/ ROP:£13.15
Who we are:
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.
We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role:
If you have experience in a customer facing role or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a desire to be a part of the buzz and excitement of a matchday by being the face of our company and providing the best service to the customers within our premium hospitality areas.
Our match days are typically on Saturdays with some weekday, evening and Sunday matches and the typical shift day is 6-8 hours depending on the game.
Responsibilities:
- Presenting oneself in a smart, friendly and professional manner
- Being available to work a flexible schedule of Premier League and cup matchdays
- Meeting, greeting and making all guests feel welcome to the club’s premium areas
- Having a good knowledge of the stadium, Premium lounges and relevant seat locations and being willing and able to assist with any customer queries
- Engaging in friendly, professional and informative conversation with guests when appropriate
- Being confident to approach and be approached by clients when required to communicate essential matchday information
- Offering a warm welcome and friendly goodbye as clients arrive and leave each matchday
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications:
- A can-do attitude and be prepared to help the team
- An approachable and knowledgeable persona
- Immaculate grooming standards and overall appearance
- Excellent, polite and courteous interpersonal skills
- Engaging and easy to talk to
- Always looking for ways to improve
- Mature and able to handle situations calmly and insightfully
- Can work in high pressure situations
Our commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.
If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.