Supporter Services Matchday Casual
Arsenal FC
7 days ago
Full-time
On-site
Emirates Stadium, London, N7 7AJ, GB
The Role
We are looking for enthusiastic and customer-focused individuals to join our team as Supporter Services Matchday Casuals, helping ensure every supporter enjoys a smooth, welcoming and memorable visit to Emirates Stadium.
This role places you at the heart of the supporter journey. As one of the faces of our club on matchdays, you will provide information, resolve queries and support stadium access to help create an outstanding experience for all visitors.
If you are passionate about delivering exceptional service, enjoy working in a fast-paced environment, and take pride in helping others, we would love to hear from you.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Discover why ‘Our Gunners’ are proud to be part of our team -view their stories here.
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Your day-to-day
- Deliver best‑in‑class matchday support - you’ll work across a range of matchday positions including around the stadium, matchday box office, collections office, turnstiles, club level entrances and turnstile support, as well as providing telephone assistance when required
- Champion supporter care - you’ll offer friendly, professional support to supporters with varied needs, including ticketing queries, membership enquiries and accessibility assistance
- Ensure smooth stadium access- you’ll assist supporters at entry points, helping queues and access routes flow efficiently throughout the matchday
- Advise on our products and processes - you will maintain up‑to‑date knowledge of our memberships, ticketing procedures and wider supporter services offerings
- Resolve queries with confidence-you’ll handle supporter issues quickly and professionally while representing our club’s values at all times
- Operate to the highest standards - you will follow all relevant club policies, procedures and reporting processes to ensure consistent, safe and compliant operations
- Contribute to an inclusive matchday experience - you’ll help create a welcoming, positive environment by delivering warm, inclusive service to every supporter
What we are looking for
- Outstanding customer service mindset-you bring excellent customer service skills and a genuine passion for working with people, always aiming to deliver world‑class support
- Positive, people‑first attitude - you thrive in roles that involve daily interaction with supporters and take pride in creating exceptional experiences every time
- Matchday commitment- you're able to work on matchdays, including evenings, weekends and midweek fixtures at the Emirates Stadium
- Clear and confident communication - you can engage effectively with people from all backgrounds and demographics, adapting your style to suit the situation
- Digitally confident - you're comfortable using digital systems and can learn new platforms quickly
- Calm and solution‑focused - you maintain professionalism and balance even in busy or demanding matchday moments, ensuring issues are resolved efficiently
- Supportive team player- you're proactive, collaborative and enjoy contributing to a dynamic, fast‑paced matchday environment
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Application Closing Date - Sunday 5th April 2026
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.
Good luck!
We are looking for enthusiastic and customer-focused individuals to join our team as Supporter Services Matchday Casuals, helping ensure every supporter enjoys a smooth, welcoming and memorable visit to Emirates Stadium.
This role places you at the heart of the supporter journey. As one of the faces of our club on matchdays, you will provide information, resolve queries and support stadium access to help create an outstanding experience for all visitors.
If you are passionate about delivering exceptional service, enjoy working in a fast-paced environment, and take pride in helping others, we would love to hear from you.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Discover why ‘Our Gunners’ are proud to be part of our team -view their stories here.
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Your day-to-day
- Deliver best‑in‑class matchday support - you’ll work across a range of matchday positions including around the stadium, matchday box office, collections office, turnstiles, club level entrances and turnstile support, as well as providing telephone assistance when required
- Champion supporter care - you’ll offer friendly, professional support to supporters with varied needs, including ticketing queries, membership enquiries and accessibility assistance
- Ensure smooth stadium access- you’ll assist supporters at entry points, helping queues and access routes flow efficiently throughout the matchday
- Advise on our products and processes - you will maintain up‑to‑date knowledge of our memberships, ticketing procedures and wider supporter services offerings
- Resolve queries with confidence-you’ll handle supporter issues quickly and professionally while representing our club’s values at all times
- Operate to the highest standards - you will follow all relevant club policies, procedures and reporting processes to ensure consistent, safe and compliant operations
- Contribute to an inclusive matchday experience - you’ll help create a welcoming, positive environment by delivering warm, inclusive service to every supporter
What we are looking for
- Outstanding customer service mindset-you bring excellent customer service skills and a genuine passion for working with people, always aiming to deliver world‑class support
- Positive, people‑first attitude - you thrive in roles that involve daily interaction with supporters and take pride in creating exceptional experiences every time
- Matchday commitment- you're able to work on matchdays, including evenings, weekends and midweek fixtures at the Emirates Stadium
- Clear and confident communication - you can engage effectively with people from all backgrounds and demographics, adapting your style to suit the situation
- Digitally confident - you're comfortable using digital systems and can learn new platforms quickly
- Calm and solution‑focused - you maintain professionalism and balance even in busy or demanding matchday moments, ensuring issues are resolved efficiently
- Supportive team player- you're proactive, collaborative and enjoy contributing to a dynamic, fast‑paced matchday environment
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Application Closing Date - Sunday 5th April 2026
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.
Good luck!