Assistant Store Manager - Customer Experience
Newcastle United
3 hours ago
Full-time
On-site
Newcastle upon Tyne Discipline: Commercial Job type: Permanent Job ref: 010502 Published: 1 day ago Expiry date: 15 Jul 2026 08:00
Assistant Store Manager – Customer Experience
Newcastle upon Tyne – St James Park Store
Permanent
Competitive Salary
Closing Date: 15th July 2026
We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for an Assistant Store Manager to assist our Store Manager in building a driven, positive and hard-working team. You will be knowledgeable and passionate about Newcastle United products and services.
Working in our fast paced, high footfall store, you will manage sales and services with the aim to exceed commercial targets whilst delivering a best in class, premium retail experience for every visitor.
Acting as a role model, you will support to build a high performance culture, supporting the training of the team to deliver a ‘best in class’ approach to customer service and sales.
Your impact
You will have previous retail management experience, ideally within a fast-paced sports retail environment but this is not essential. You will have significant experience within customer service, with the ability to confidently deal with customer complaints and be a point of contact for any escalated issues. You will be flexible to work variable patterns including regular evenings and weekends.
About the team
You will work with our Store Manager and team of supervisors and retail associates.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
To access the full job description for this role please click here.
For further information on this role and about the club and our values please visit our careers page.
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.
Newcastle upon Tyne – St James Park Store
Permanent
Competitive Salary
Closing Date: 15th July 2026
We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for an Assistant Store Manager to assist our Store Manager in building a driven, positive and hard-working team. You will be knowledgeable and passionate about Newcastle United products and services.
Working in our fast paced, high footfall store, you will manage sales and services with the aim to exceed commercial targets whilst delivering a best in class, premium retail experience for every visitor.
Acting as a role model, you will support to build a high performance culture, supporting the training of the team to deliver a ‘best in class’ approach to customer service and sales.
Your impact
You will have previous retail management experience, ideally within a fast-paced sports retail environment but this is not essential. You will have significant experience within customer service, with the ability to confidently deal with customer complaints and be a point of contact for any escalated issues. You will be flexible to work variable patterns including regular evenings and weekends.
About the team
You will work with our Store Manager and team of supervisors and retail associates.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
To access the full job description for this role please click here.
For further information on this role and about the club and our values please visit our careers page.
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.