Casual Front of House Assistant
Everton
7 hours ago
Full-time
On-site
Royal Liver Building, Liverpool L3
Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.
During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.
One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior Team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup.
In summer 2025, we embarked on an exciting new journey at Hill Dickinson Stadium, a world-class waterfront arena on the banks of Liverpool’s iconic River Mersey. The newest, most sustainable and most accessible stadium in the Premier League, our new home is also a state-of-the-art 365-venue for non-footballing events and conferences.
On the pitch, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire, bring pride and continue to compete at the highest level of the game.
About the opportunity:We are looking for a number of Casual Front of House Assistants to be the face of Everton Football Club as the first point of contact for visitors, showcasing friendliness and professional outset. Greeting, providing advice, information and assistance to our diverse visitors during mid-week, weekends, evening and matchdays if required.
As a Casual Front of House Assistant, you will also support administrative requirements from Club departments and complete daily responsibilities of reception.
Other responsibilities will include:
- To interact with colleagues from other departments to ensure good working relationships and delivery of ‘Nil Satis Nisi Optimum’ front of house experience
- To react and deal with any sensitive situations that may arise, having an awareness of your surroundings and be able to react to any situation acting accordingly
- Supporting with checking in tour guests and dealing with any general tour related enquiries
- To provide first class levels of customer service, building rapport and relationships with customers and visitors, and ensuring that all enquiries are dealt with in a friendly and professional manner
- Responsible for all incoming and outgoing mail, including special deliveries, couriers, franking machines and internal distribution
- Ensure that franking machine is charged and maintained
- Ensuring the daily information sheet is up to date with meetings, activities, events, tours and any other necessary details
Who we are looking for:Our ideal candidate(s) will have a real passion for delivering exceptional customer service and first-class front of house experience and has proven experience of working in a customer facing environment and can effectively manage customer / staff relationships and has the ability to react to any situations that can arise day to day.
Other Skills, Knowledge and Experience include:
- Computer literate (with excellent abilities on Word, Excel and ideally Database knowledge and application)
- Ability to remain calm under pressure
- Ability to work independently and with internal and external teams
- Experience of dealing with customers face to face and over the telephone
- Experience of in-house customer databases
- Committed to providing excellent customer services at all times
This position is on a casual basis covering holidays, illnesses and additional cover of reception as needed.
The location will be varied across club sites Finch Farm, Goodison Park, Royal Liver
Building, Hill Dickinson Stadium.
The closing date for applications is Friday 25th September 2026
We reserve the right to close this vacancy early should we receive a substantial amount of applications.
Everton Family Safer Recruitment Practices
The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
As a requirement of our safer recruitment practices, this role will require either a Enhanced or Basic DBS (Disclosure and Barring Service) check or evidence that you are subscribed to the DBS Update Service information of which can be found here
This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.
Equity & Inclusion
Everton Football Club is committed to ensuring everyone is respected, celebrated and empowered for who they are, regardless of their identity. We welcome applications from all sections of the community and encourage applications from groups that are currently underrepresented in our workforce. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people.
Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - careers@evertonfc.com
During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.
One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior Team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup.
In summer 2025, we embarked on an exciting new journey at Hill Dickinson Stadium, a world-class waterfront arena on the banks of Liverpool’s iconic River Mersey. The newest, most sustainable and most accessible stadium in the Premier League, our new home is also a state-of-the-art 365-venue for non-footballing events and conferences.
On the pitch, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire, bring pride and continue to compete at the highest level of the game.
About the opportunity:We are looking for a number of Casual Front of House Assistants to be the face of Everton Football Club as the first point of contact for visitors, showcasing friendliness and professional outset. Greeting, providing advice, information and assistance to our diverse visitors during mid-week, weekends, evening and matchdays if required.
As a Casual Front of House Assistant, you will also support administrative requirements from Club departments and complete daily responsibilities of reception.
Other responsibilities will include:
- To interact with colleagues from other departments to ensure good working relationships and delivery of ‘Nil Satis Nisi Optimum’ front of house experience
- To react and deal with any sensitive situations that may arise, having an awareness of your surroundings and be able to react to any situation acting accordingly
- Supporting with checking in tour guests and dealing with any general tour related enquiries
- To provide first class levels of customer service, building rapport and relationships with customers and visitors, and ensuring that all enquiries are dealt with in a friendly and professional manner
- Responsible for all incoming and outgoing mail, including special deliveries, couriers, franking machines and internal distribution
- Ensure that franking machine is charged and maintained
- Ensuring the daily information sheet is up to date with meetings, activities, events, tours and any other necessary details
Who we are looking for:Our ideal candidate(s) will have a real passion for delivering exceptional customer service and first-class front of house experience and has proven experience of working in a customer facing environment and can effectively manage customer / staff relationships and has the ability to react to any situations that can arise day to day.
Other Skills, Knowledge and Experience include:
- Computer literate (with excellent abilities on Word, Excel and ideally Database knowledge and application)
- Ability to remain calm under pressure
- Ability to work independently and with internal and external teams
- Experience of dealing with customers face to face and over the telephone
- Experience of in-house customer databases
- Committed to providing excellent customer services at all times
This position is on a casual basis covering holidays, illnesses and additional cover of reception as needed.
The location will be varied across club sites Finch Farm, Goodison Park, Royal Liver
Building, Hill Dickinson Stadium.
The closing date for applications is Friday 25th September 2026
We reserve the right to close this vacancy early should we receive a substantial amount of applications.
Everton Family Safer Recruitment Practices
The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
As a requirement of our safer recruitment practices, this role will require either a Enhanced or Basic DBS (Disclosure and Barring Service) check or evidence that you are subscribed to the DBS Update Service information of which can be found here
This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.
Equity & Inclusion
Everton Football Club is committed to ensuring everyone is respected, celebrated and empowered for who they are, regardless of their identity. We welcome applications from all sections of the community and encourage applications from groups that are currently underrepresented in our workforce. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people.
Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - careers@evertonfc.com