FIFA Fan Operations Gate Supervisor - Match Day Only
FIFA
2 hours ago
Full-time
On-site
Guadalajara, Jalisco
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
Reporting organisationally to the Fan Operations Venue Lead, the Gate Supervisor will be a key member of the FIFA26 Fan Operations team, and work in close collaboration with other key individuals responsible for delivering a seamless fan experience from the Last Mile to the Stadium.
The main responsibilities and oversights of the Gate Supervisor for the FIFA World Cup 26™ include:
- Responsible for the match day management of assigned Fan Operations Volunteers including being the first point of contact for questions, coordinating deployments and breaks, ensuring their welfare as well as collecting and providing feedback
- Provide regular reports and updates to Fan Operations Coordinator regarding the performance and status of the gate operations and volunteers
- Observe any crowd flow issues and raise accordingly. Communicate necessary action to volunteers.
- Monitor gate operations to ensure adherence to security and access control procedures and raise concerns accordingly to Fan Operations Venue Lead
- Collaborate with security, operations and management teams to improve processes
- Ensure compliance with company policies, safety regulations, and legal requirements
- Communicate effectively with customers, vendors, and other stakeholders to resolve any issues and maintain positive relationships
- Provide clear information and wayfinding to fans entering the stadium and assist with issue resolution
ACCOUNTABILITY:Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING:Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor’s degree
- Must be available for all matches at the venue
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Familiarity with security regulations and best practices
- Ability to make sound decisions under pressure and handle challenging situations with tact and professionalism
Work Experience
- 2+ years of experience in a supervisory role within a gate services or related department
- Proven track record of effectively leading and managing teams, experience managing volunteers is an asset
- Experience working and collaborating with large teams
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools.
Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.
Reporting organisationally to the Fan Operations Venue Lead, the Gate Supervisor will be a key member of the FIFA26 Fan Operations team, and work in close collaboration with other key individuals responsible for delivering a seamless fan experience from the Last Mile to the Stadium.
The main responsibilities and oversights of the Gate Supervisor for the FIFA World Cup 26™ include:
- Responsible for the match day management of assigned Fan Operations Volunteers including being the first point of contact for questions, coordinating deployments and breaks, ensuring their welfare as well as collecting and providing feedback
- Provide regular reports and updates to Fan Operations Coordinator regarding the performance and status of the gate operations and volunteers
- Observe any crowd flow issues and raise accordingly. Communicate necessary action to volunteers.
- Monitor gate operations to ensure adherence to security and access control procedures and raise concerns accordingly to Fan Operations Venue Lead
- Collaborate with security, operations and management teams to improve processes
- Ensure compliance with company policies, safety regulations, and legal requirements
- Communicate effectively with customers, vendors, and other stakeholders to resolve any issues and maintain positive relationships
- Provide clear information and wayfinding to fans entering the stadium and assist with issue resolution
ACCOUNTABILITY:Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING:Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor’s degree
- Must be available for all matches at the venue
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Familiarity with security regulations and best practices
- Ability to make sound decisions under pressure and handle challenging situations with tact and professionalism
Work Experience
- 2+ years of experience in a supervisory role within a gate services or related department
- Proven track record of effectively leading and managing teams, experience managing volunteers is an asset
- Experience working and collaborating with large teams
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools.
Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.