First Team Player Care Coordinator
Chicago Fire
2 days ago
Full-time
On-site
Chicago, IL, 60608, US
There has never been a more exciting time to join Chicago Fire FC.
As one of Major League Soccer's original clubs, Chicago Fire FC is in the midst of an exciting era fueled by tremendous investment, ambition, and growth. With a new $100M state-of-the-art Endeavor Health Performance Center now open, new offices in Chicago's iconic Wrigley Building, and plans underway for a privately-funded $750M+ soccer-specific stadium set to open in 2028 in the heart of Chicago, the Club is building the future of soccer in one of the world's great sports cities.
Chicago Fire FC is becoming a cultural force in Chicago by connecting communities, shaping experiences, and creating new ways for fans to engage with the game and the city. The Club's future home, McDonald’s Park, will anchor Chicago's newest neighborhood and serve as a catalyst of growth for the next chapter of professional sports and entertainment in the city.
Joining Chicago Fire FC today means joining an organization on the rise. Our growth creates once-in-a-lifetime opportunities for ambitious professionals to generate meaningful impact and help shape the future of our Club. Whether on the pitch working match day or in the front office, every team member plays a role in building something incredibly special.
If you're looking for a place where your work will matter, your ideas will be heard, and your career can grow alongside one of the most ambitious projects in professional sports, we'd love to hear from you.
POSITION OVERVIEW:
The First Team Player Care Coordinator role at Chicago Fire FC helps manage the off-field logistical needs of players and their families so that each player can focus fully on maximizing their on-field performance and development. This includes not only the management of their initial relocation and onboarding into the club and city, but also ongoing support throughout the season to ensure they feel at home from day one. This role reports directly into the First Team Player Care Manager.
JOB RESPONSIBILITIES:
- Contribute to the overall vision, mission, and values of Chicago Fire FC
- Assist Player Care Manager with all off-field, day-to-day logistics for First Team players and families
- Support with execution of player and family relocation and onboarding into the club and city
- Develop and maintain trusted, positive relationships with players and families to best serve as their main point of contact for any off-field needs
- Support in coordination of personal development programming for players and families (e.g. language classes, cooking classes, financial literacy), working cross-departmentally where necessary
- Serve as main point of contact for logistics on home match days for players' families and friends (incl. ticket needs) to ensure a seamless experience
- Assist in the coordination and execution of player commercial appearances
- Support with execution of player autograph sessions
- Assist General Manager & Player Care Manager with execution of player immigration needs as requested
- Support Player Care Manager with maintaining relationships with external, local contacts that can be helpful in supporting the player and family integration process (e.g. realtors, daycare contacts, etc.)
- Support in execution of player and family offboarding when departing the club
- Travel with First Team as required to provide operational support during matches, preseason, and other team events
- Maintain the highest levels of confidentiality and professionalism at all times
- Perform other duties, special projects, and ad hoc assignments as directed to support First Team players, team operations, and organizational objectives
REQUIRED QUALIFICATIONS
- Minimum of 3 years of experience in Player Care or a similar role
- Strong proven experience in professional sports
- Conversational Spanish language fluency preferred
- Strong understanding of / willingness to learn about different cultures and backgrounds to offer support to both domestic & international players
- Must display a strong work ethic and desire to build a career in professional sports
- Excellent interpersonal and communication skills
- Positive attitude, growth mindset, and proactive approach to problem-solving
- Ability to adapt in a fast-paced environment
- Strong ability to build relationships with players, player families, and other internal and external stakeholders
- Travel and ability to work weekends / flexible hours required
- Ability to work non-traditional hours, in non-traditional settings, including all home games and travel to away games
COMPENSATION:
- This role offers a salary range of $60,000.00 - $65,000.00
- Final salary is determined by carefully considering the applicant's background, experience, and qualifications. Base pay may vary significantly based on geographic location, job-specific knowledge, skills, and overall experience. This role is classified as Full-time, exempt
- This role is bonus eligible based on Club-wide goals
- Additional benefits & perks: https://www.chicagofirefc.com/careers
PLEASE NOTE:
Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at peopleandculture@chicagofirefc.com to let us know the nature of your request and your contact information.
MLS Privacy Policy:By clicking apply, you agree to the terms of the MLS Privacy Policy.
As one of Major League Soccer's original clubs, Chicago Fire FC is in the midst of an exciting era fueled by tremendous investment, ambition, and growth. With a new $100M state-of-the-art Endeavor Health Performance Center now open, new offices in Chicago's iconic Wrigley Building, and plans underway for a privately-funded $750M+ soccer-specific stadium set to open in 2028 in the heart of Chicago, the Club is building the future of soccer in one of the world's great sports cities.
Chicago Fire FC is becoming a cultural force in Chicago by connecting communities, shaping experiences, and creating new ways for fans to engage with the game and the city. The Club's future home, McDonald’s Park, will anchor Chicago's newest neighborhood and serve as a catalyst of growth for the next chapter of professional sports and entertainment in the city.
Joining Chicago Fire FC today means joining an organization on the rise. Our growth creates once-in-a-lifetime opportunities for ambitious professionals to generate meaningful impact and help shape the future of our Club. Whether on the pitch working match day or in the front office, every team member plays a role in building something incredibly special.
If you're looking for a place where your work will matter, your ideas will be heard, and your career can grow alongside one of the most ambitious projects in professional sports, we'd love to hear from you.
POSITION OVERVIEW:
The First Team Player Care Coordinator role at Chicago Fire FC helps manage the off-field logistical needs of players and their families so that each player can focus fully on maximizing their on-field performance and development. This includes not only the management of their initial relocation and onboarding into the club and city, but also ongoing support throughout the season to ensure they feel at home from day one. This role reports directly into the First Team Player Care Manager.
JOB RESPONSIBILITIES:
- Contribute to the overall vision, mission, and values of Chicago Fire FC
- Assist Player Care Manager with all off-field, day-to-day logistics for First Team players and families
- Support with execution of player and family relocation and onboarding into the club and city
- Develop and maintain trusted, positive relationships with players and families to best serve as their main point of contact for any off-field needs
- Support in coordination of personal development programming for players and families (e.g. language classes, cooking classes, financial literacy), working cross-departmentally where necessary
- Serve as main point of contact for logistics on home match days for players' families and friends (incl. ticket needs) to ensure a seamless experience
- Assist in the coordination and execution of player commercial appearances
- Support with execution of player autograph sessions
- Assist General Manager & Player Care Manager with execution of player immigration needs as requested
- Support Player Care Manager with maintaining relationships with external, local contacts that can be helpful in supporting the player and family integration process (e.g. realtors, daycare contacts, etc.)
- Support in execution of player and family offboarding when departing the club
- Travel with First Team as required to provide operational support during matches, preseason, and other team events
- Maintain the highest levels of confidentiality and professionalism at all times
- Perform other duties, special projects, and ad hoc assignments as directed to support First Team players, team operations, and organizational objectives
REQUIRED QUALIFICATIONS
- Minimum of 3 years of experience in Player Care or a similar role
- Strong proven experience in professional sports
- Conversational Spanish language fluency preferred
- Strong understanding of / willingness to learn about different cultures and backgrounds to offer support to both domestic & international players
- Must display a strong work ethic and desire to build a career in professional sports
- Excellent interpersonal and communication skills
- Positive attitude, growth mindset, and proactive approach to problem-solving
- Ability to adapt in a fast-paced environment
- Strong ability to build relationships with players, player families, and other internal and external stakeholders
- Travel and ability to work weekends / flexible hours required
- Ability to work non-traditional hours, in non-traditional settings, including all home games and travel to away games
COMPENSATION:
- This role offers a salary range of $60,000.00 - $65,000.00
- Final salary is determined by carefully considering the applicant's background, experience, and qualifications. Base pay may vary significantly based on geographic location, job-specific knowledge, skills, and overall experience. This role is classified as Full-time, exempt
- This role is bonus eligible based on Club-wide goals
- Additional benefits & perks: https://www.chicagofirefc.com/careers
PLEASE NOTE:
Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at peopleandculture@chicagofirefc.com to let us know the nature of your request and your contact information.
MLS Privacy Policy:By clicking apply, you agree to the terms of the MLS Privacy Policy.