Fleet and Bus Service Manager
FIFA
2 hours ago
Full-time
On-site
Brazil, Rio de Janeiro
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
The Fleet and Bus Service Manager will oversee the efficient and effective operation Tournament fleet and for any ancillary event. The ideal candidate will be responsible for managing all aspects of bus services and operations, working close to the other Transport workstreams, providing a reliable, on-time and outstanding service for the established FIFA Client Groups, such as PMAs, Referees, Media and Broadcast, FIFA Workforce and Arrivals and Departures. The Fleet and Bus Services and Operations Manager will play a crucial role in optimizing bus performance, developing, and ensuring compliance with Service Level Agreements, Policies and Procedures, Operational Plan and Reports. This role reports to the Senior Transport Manager.
KEY RESPONSIBILITIES
- Act as the primary liaison between the Transport FA and FIFA27 departments for all bus and minibuses related planning and operational matters for FWWC2027 and any ancillary event.
- Act as the primary operational interface between FIFA Transport and the event bus and minibus suppliers, ensuring full alignment on vehicle specifications, delivery timelines, KPIs, and operational needs.
- Coordinate the reception, inspection, and acceptance of vehicles (e.g. buses), ensuring all units meet quality and operational readiness criteria before deployment. Manage the return, decommissioning, and handback process of fleet and buses post-tournament.
- Act as the primary operational interface with cars, buses and minibuses and drivers’ suppliers ensuring service has been delivered as per contract. Monitor Fleet services performance against agreed KPIs, escalating issues and implementing corrective actions when service levels are not met.
- Manage all ancillary contracts, if any, and operational processes related to the bus and minibus services, including vehicle washing and cleaning, refueling services, toll management, and the handling of traffic fines.
- Develop the fleet and bus services Operational plan and well as the Depot Concept of Operations (including the design) and ensure its implementation across all Host Cities. Coordinate with all Host Cities depot locations, space, utilities, and facility requirements to confirm requirements are fully met.
- Overall accountability for appropriate staffing levels and quality employees relating to all vehicle Operations.
- Act as the central coordinator for the development of service-related Policies & Procedures, reports, presentations and Guidelines.
- Manages day-to-day operations pre and during event and subordinate staff including supervisors, coordinators, dispatchers, depot planners, administrative assistants and drivers.
- Setup of the bus timetables and any required information into Tournament Management System (TMM). Daily management and updates.
- Ensure all FIFA and Supplier staff are properly trained by developing and maintaining training materials and coordinating the delivery of FIFA-required modules (e.g TMM, fleet management system), operational workshops and briefings, safety guidelines, and role-specific instructions. The manager maintains consistent training standards across all Host Cities.
- It’s also responsible, in coordination with the bus and minibus service providers, for developing and delivering the full training program for all drivers and fleet operational team, including designing training content, defining formats (classroom, online, practical sessions), and establishing clear timelines and schedules. This includes planning how and when training will be delivered across all Host Cities, determining training duration and required number of days, organizing group sessions to cover the entire driver workforce, and ensuring consistent standards and materials.
- During tournament ensure all job requests are correctly entered, validated, and assigned with the appropriate vehicle and driver. Oversee dispatching procedures, monitor vehicles while in operation, and ensure real-time coordination with Host Cities for seamless service delivery. Particular attention should be given to PMA services, ensuring precise planning, communication, and execution in alignment with other Host City transport teams.
- Provide regular reporting to the Transport Senior Manager, FIFA counterparts, and other key stakeholders on coordination progress, issues, and decisions.
- Facilitate cross-functional collaboration with other event areas (Security, FIFA Travel, Guest Operations, Media, Broadcast, TSV, etc.) to ensure coherent and efficient engagement with fleet service matters.
Qualifications:Education – Bachelor’s Degree in Transport/Logistics/ Engineering/Project management/Event Management or a combination of education and experience relating to position. Master’s Degree is an additional asset.
Experience:
- Strong transport and fleet or bus services experience in international major events in at least two (2) world-class sport/football events. E.g. FIFA World Cup/Olympic Games. Experience should include solid experience in multiple aspects of event transport operations and project management.
- Strong management experience in a similar role within an organising committee leading large teams to deliver a time critical project.
- Proven experience of successfully managing and delivering transport projects of a similar size and scale.
- Proven experience of managing fleet services and operations projects of a similar size and scale.
- Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships.
Skills:
- Advanced knowledge of administration and management principles.
- Advanced proficiency in Microsoft Excel, including data validation, pivot tables, advanced formulas, and large database management.
- Advanced communication, interpersonal and negotiation skills, the ability to influence others and manage relationships.
- Ability to design, implement and operate a transport system in the Brazilian event environment.
- Advanced knowledge of transportation technical operating processes and activities.
- Ability to motivate others toward a common goal and manage a multidisciplinary team through conflicting priorities and continuous change requests.
- Ability to work and communicate in a corporate and project focused organisation.
- Proven project management skills within a complex project.
- Strong analytical and organisation skills.
- Proven solution orientated decision-making skills.
- Ability to work under pressure to immoveable deadlines.
- Right to work in Brazil.
- Fluent in English (spoken and written)
- Fluent in Portuguese (spoken and written)
- Ability to re-locate to Rio de Janeiro.
Please submit your CV in English, as it will be reviewed by an international team.
The Fleet and Bus Service Manager will oversee the efficient and effective operation Tournament fleet and for any ancillary event. The ideal candidate will be responsible for managing all aspects of bus services and operations, working close to the other Transport workstreams, providing a reliable, on-time and outstanding service for the established FIFA Client Groups, such as PMAs, Referees, Media and Broadcast, FIFA Workforce and Arrivals and Departures. The Fleet and Bus Services and Operations Manager will play a crucial role in optimizing bus performance, developing, and ensuring compliance with Service Level Agreements, Policies and Procedures, Operational Plan and Reports. This role reports to the Senior Transport Manager.
KEY RESPONSIBILITIES
- Act as the primary liaison between the Transport FA and FIFA27 departments for all bus and minibuses related planning and operational matters for FWWC2027 and any ancillary event.
- Act as the primary operational interface between FIFA Transport and the event bus and minibus suppliers, ensuring full alignment on vehicle specifications, delivery timelines, KPIs, and operational needs.
- Coordinate the reception, inspection, and acceptance of vehicles (e.g. buses), ensuring all units meet quality and operational readiness criteria before deployment. Manage the return, decommissioning, and handback process of fleet and buses post-tournament.
- Act as the primary operational interface with cars, buses and minibuses and drivers’ suppliers ensuring service has been delivered as per contract. Monitor Fleet services performance against agreed KPIs, escalating issues and implementing corrective actions when service levels are not met.
- Manage all ancillary contracts, if any, and operational processes related to the bus and minibus services, including vehicle washing and cleaning, refueling services, toll management, and the handling of traffic fines.
- Develop the fleet and bus services Operational plan and well as the Depot Concept of Operations (including the design) and ensure its implementation across all Host Cities. Coordinate with all Host Cities depot locations, space, utilities, and facility requirements to confirm requirements are fully met.
- Overall accountability for appropriate staffing levels and quality employees relating to all vehicle Operations.
- Act as the central coordinator for the development of service-related Policies & Procedures, reports, presentations and Guidelines.
- Manages day-to-day operations pre and during event and subordinate staff including supervisors, coordinators, dispatchers, depot planners, administrative assistants and drivers.
- Setup of the bus timetables and any required information into Tournament Management System (TMM). Daily management and updates.
- Ensure all FIFA and Supplier staff are properly trained by developing and maintaining training materials and coordinating the delivery of FIFA-required modules (e.g TMM, fleet management system), operational workshops and briefings, safety guidelines, and role-specific instructions. The manager maintains consistent training standards across all Host Cities.
- It’s also responsible, in coordination with the bus and minibus service providers, for developing and delivering the full training program for all drivers and fleet operational team, including designing training content, defining formats (classroom, online, practical sessions), and establishing clear timelines and schedules. This includes planning how and when training will be delivered across all Host Cities, determining training duration and required number of days, organizing group sessions to cover the entire driver workforce, and ensuring consistent standards and materials.
- During tournament ensure all job requests are correctly entered, validated, and assigned with the appropriate vehicle and driver. Oversee dispatching procedures, monitor vehicles while in operation, and ensure real-time coordination with Host Cities for seamless service delivery. Particular attention should be given to PMA services, ensuring precise planning, communication, and execution in alignment with other Host City transport teams.
- Provide regular reporting to the Transport Senior Manager, FIFA counterparts, and other key stakeholders on coordination progress, issues, and decisions.
- Facilitate cross-functional collaboration with other event areas (Security, FIFA Travel, Guest Operations, Media, Broadcast, TSV, etc.) to ensure coherent and efficient engagement with fleet service matters.
Qualifications:Education – Bachelor’s Degree in Transport/Logistics/ Engineering/Project management/Event Management or a combination of education and experience relating to position. Master’s Degree is an additional asset.
Experience:
- Strong transport and fleet or bus services experience in international major events in at least two (2) world-class sport/football events. E.g. FIFA World Cup/Olympic Games. Experience should include solid experience in multiple aspects of event transport operations and project management.
- Strong management experience in a similar role within an organising committee leading large teams to deliver a time critical project.
- Proven experience of successfully managing and delivering transport projects of a similar size and scale.
- Proven experience of managing fleet services and operations projects of a similar size and scale.
- Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships.
Skills:
- Advanced knowledge of administration and management principles.
- Advanced proficiency in Microsoft Excel, including data validation, pivot tables, advanced formulas, and large database management.
- Advanced communication, interpersonal and negotiation skills, the ability to influence others and manage relationships.
- Ability to design, implement and operate a transport system in the Brazilian event environment.
- Advanced knowledge of transportation technical operating processes and activities.
- Ability to motivate others toward a common goal and manage a multidisciplinary team through conflicting priorities and continuous change requests.
- Ability to work and communicate in a corporate and project focused organisation.
- Proven project management skills within a complex project.
- Strong analytical and organisation skills.
- Proven solution orientated decision-making skills.
- Ability to work under pressure to immoveable deadlines.
- Right to work in Brazil.
- Fluent in English (spoken and written)
- Fluent in Portuguese (spoken and written)
- Ability to re-locate to Rio de Janeiro.