Manager, Fan Experience
Inter Miami
1 hour ago
Full-time
On-site
1000 Stadium Drive, Miami, FL, 33125, US
Description
The Manager, Fan Experience is responsible for leading engagement with Inter Miami CF’s core supporter community, “La Familia,” serving as a key connection point between the Club and its most passionate fans. This role oversees all aspects of supporter group coordination, including game day operations, ticketing, away match travel, and the overall matchday environment.
The ideal candidate brings a strong understanding of the Club’s culture, a collaborative and team-oriented mindset, and exceptional organizational skills. This individual demonstrates a high level of ownership, a strong work ethic, and a deep appreciation for the sport and fan experience, with a focus on driving engagement and delivering a best-in-class experience for supporters.
Essential Duties & Responsibilities
- Serve as the primary point of contact between the club and its official supporter groups (La Familia), building strong relationships and ensuring alignment with club initiatives
- Oversee supporter group operations on game days, including pre-game, in-game, and post-game activities to ensure a safe and engaging environment
- Partner with Guest Services and Security to plan and manage the experience for visiting team supporters, including coordination with league representatives to ensure safety and compliance
- Coordinate with visiting teams to support traveling fans, including ticketing, designated seating areas, and overall event planning
- Support the growth and engagement of supporter groups by helping develop programs, benefits, and experiences that enhance membership value
- Manage ticketing needs for supporter groups and other key audiences, including season tickets, group sales, and single-game access, in collaboration with internal ticketing teams
- Work cross-functionally with Guest Services to enhance the overall fan experience at the stadium
- Partner with Community and Foundation teams to support and execute community-focused initiatives and events
- Assist the Ticketing team with fan engagement initiatives such as membership events, sales activations, and stadium tours
- Collaborate with Marketing to develop and support fan-focused digital content and storytelling initiatives
- Partner with Event Presentation to elevate the in-stadium experience and fan engagement during matches
- Develop and lead outreach initiatives, including future street team programs, to expand the club’s presence in the community
- Support additional responsibilities and special projects as assigned
Requirements
- Bachelor’s degree in sports administration, sports marketing, hospitality, or a related field
- Strong understanding of MLS and international fútbol is a plus
- Bilingual proficiency, including Spanish, is a plus
- Very strong interpersonal and communication skills with a passion for the brand
- Ability to coordinate multiple tasks and creatively solve day-to-day challenges
- Extremely organized with high attention to detail
- Strong work ethic and ability to work collaboratively as part of a team with a results-driven mindset
- Strong organizational skills with proven experience managing multiple projects and timelines
- Knowledge of marketing, promotions, event planning, and game production
- Proficient in Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook
- Ability to work flexible hours, including evenings, weekends, and holidays
Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.
The Manager, Fan Experience is responsible for leading engagement with Inter Miami CF’s core supporter community, “La Familia,” serving as a key connection point between the Club and its most passionate fans. This role oversees all aspects of supporter group coordination, including game day operations, ticketing, away match travel, and the overall matchday environment.
The ideal candidate brings a strong understanding of the Club’s culture, a collaborative and team-oriented mindset, and exceptional organizational skills. This individual demonstrates a high level of ownership, a strong work ethic, and a deep appreciation for the sport and fan experience, with a focus on driving engagement and delivering a best-in-class experience for supporters.
Essential Duties & Responsibilities
- Serve as the primary point of contact between the club and its official supporter groups (La Familia), building strong relationships and ensuring alignment with club initiatives
- Oversee supporter group operations on game days, including pre-game, in-game, and post-game activities to ensure a safe and engaging environment
- Partner with Guest Services and Security to plan and manage the experience for visiting team supporters, including coordination with league representatives to ensure safety and compliance
- Coordinate with visiting teams to support traveling fans, including ticketing, designated seating areas, and overall event planning
- Support the growth and engagement of supporter groups by helping develop programs, benefits, and experiences that enhance membership value
- Manage ticketing needs for supporter groups and other key audiences, including season tickets, group sales, and single-game access, in collaboration with internal ticketing teams
- Work cross-functionally with Guest Services to enhance the overall fan experience at the stadium
- Partner with Community and Foundation teams to support and execute community-focused initiatives and events
- Assist the Ticketing team with fan engagement initiatives such as membership events, sales activations, and stadium tours
- Collaborate with Marketing to develop and support fan-focused digital content and storytelling initiatives
- Partner with Event Presentation to elevate the in-stadium experience and fan engagement during matches
- Develop and lead outreach initiatives, including future street team programs, to expand the club’s presence in the community
- Support additional responsibilities and special projects as assigned
Requirements
- Bachelor’s degree in sports administration, sports marketing, hospitality, or a related field
- Strong understanding of MLS and international fútbol is a plus
- Bilingual proficiency, including Spanish, is a plus
- Very strong interpersonal and communication skills with a passion for the brand
- Ability to coordinate multiple tasks and creatively solve day-to-day challenges
- Extremely organized with high attention to detail
- Strong work ethic and ability to work collaboratively as part of a team with a results-driven mindset
- Strong organizational skills with proven experience managing multiple projects and timelines
- Knowledge of marketing, promotions, event planning, and game production
- Proficient in Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook
- Ability to work flexible hours, including evenings, weekends, and holidays
Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.