Matchday Welfare Team (Casual)
AFC Bournemouth
1 hour ago
Full-time
On-site
Vitality Stadium, Bournemouth, Dorset, UK
Location:Vitality Stadium, with the potential for additional travel where necessary
Contract Type:Casual Work
Hours:2 hours before kick-off to 30mins after final whistle
To support the delivery of a safe, inclusive, and welcoming matchday environment for all supporters by acting as a visible point of contact, responding to and assisting with safeguarding, accessibility, and equality, diversity and inclusion (EDI) incidents and concerns at Vitality Stadium on a Matchday.
- Assist the Club in the effective, safe customer friendly management of matchdays and event days at the Vitality Stadium
- Work in any area of the Stadium as directed by the Safety Officer, Deputy Safety Officer, Steward Supervisor or relevant AFC Bournemouth Staff.
- Attend Safeguarding, Accessibility or EDI related incidents to resolve wherever possible, providing updates to the Head of EDI & Engagement, Head of Safeguarding and the control room.
- Act as a visible and approachable point of contact for supporters regarding concerns related to violence against women and girls, and mental health and wellbeing.
- Respond to disclosures sensitively, professionally, and in accordance with club policies, safeguarding procedures, and relevant legislation, ensuring appropriate reporting, recording, and referral processes are followed.
- Ensure incidents and concerns are recorded either via incident reports or on the Club’s reporting platform My Concern
- Carry out a post event, stand report with details of duties performed.
- Liaise with relevant departments relating to incidents where required.
- Assist with supplying details in the event of an incident.
- Assisting supporters with accessibility requirements, building a good rapport with disabled supporters and assisting stewards with keeping radial gangways clear.
- Facilitate access to inclusive areas such as multi-faith spaces and breastfeeding facilities.
- Identify and report any potential safety issues ensuring that the supervisor or relevant senior member of staff is alerted with appropriate information given.
- Being a direct link between DAO, EDI and Safeguarding and match-day staff.
- Assist with providing supporter details to the Police upon request in line with our GDPR ‘data sharing agreement’.
- Promote an inclusive, positive, supportive, and welcoming image of the club at all times and working consistently to embed and champion safeguarding, equality and diversity into the match-day experience.
- Attend and respond to briefing and debriefing in relation to safety management and to report any matters of concern or interest to the Safety Team.
- To undertake internal and/or external training including Safeguarding, accessibility, mental health and wellbeing, VAWG and EDI training required for the role as directed by the Club.
- Be available to work a minimum of 5 matchdays over the course of the season.
- Any other reasonable duties and responsibilities which your manager or another senior officer of the Club asks you to perform.
- As a casual worker you must adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
- Obligation to adhere to the club’s health and safety policy and procedures.
- Actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Essential
- 18 years of age or over
- Willingness to work in crowd management in a football environment
- Excellent communication skills
- Ability to deliver and maintain high levels of customer service
- Attention to detail
- Flexible approach to working hours
- Ability to work to instructions under pressure
- Ability to work unsupervised
Desirable
- Knowledge and experience of Safeguarding, Accessibility, Equality, Diversity and Inclusion.
- Previous Safeguarding experience with children and/or adults at risk
- Mental Health First Aid Trained.
- Enhanced DBS or be willing to undertake this check if successful
Contract Type:Casual Work
Hours:2 hours before kick-off to 30mins after final whistle
To support the delivery of a safe, inclusive, and welcoming matchday environment for all supporters by acting as a visible point of contact, responding to and assisting with safeguarding, accessibility, and equality, diversity and inclusion (EDI) incidents and concerns at Vitality Stadium on a Matchday.
- Assist the Club in the effective, safe customer friendly management of matchdays and event days at the Vitality Stadium
- Work in any area of the Stadium as directed by the Safety Officer, Deputy Safety Officer, Steward Supervisor or relevant AFC Bournemouth Staff.
- Attend Safeguarding, Accessibility or EDI related incidents to resolve wherever possible, providing updates to the Head of EDI & Engagement, Head of Safeguarding and the control room.
- Act as a visible and approachable point of contact for supporters regarding concerns related to violence against women and girls, and mental health and wellbeing.
- Respond to disclosures sensitively, professionally, and in accordance with club policies, safeguarding procedures, and relevant legislation, ensuring appropriate reporting, recording, and referral processes are followed.
- Ensure incidents and concerns are recorded either via incident reports or on the Club’s reporting platform My Concern
- Carry out a post event, stand report with details of duties performed.
- Liaise with relevant departments relating to incidents where required.
- Assist with supplying details in the event of an incident.
- Assisting supporters with accessibility requirements, building a good rapport with disabled supporters and assisting stewards with keeping radial gangways clear.
- Facilitate access to inclusive areas such as multi-faith spaces and breastfeeding facilities.
- Identify and report any potential safety issues ensuring that the supervisor or relevant senior member of staff is alerted with appropriate information given.
- Being a direct link between DAO, EDI and Safeguarding and match-day staff.
- Assist with providing supporter details to the Police upon request in line with our GDPR ‘data sharing agreement’.
- Promote an inclusive, positive, supportive, and welcoming image of the club at all times and working consistently to embed and champion safeguarding, equality and diversity into the match-day experience.
- Attend and respond to briefing and debriefing in relation to safety management and to report any matters of concern or interest to the Safety Team.
- To undertake internal and/or external training including Safeguarding, accessibility, mental health and wellbeing, VAWG and EDI training required for the role as directed by the Club.
- Be available to work a minimum of 5 matchdays over the course of the season.
- Any other reasonable duties and responsibilities which your manager or another senior officer of the Club asks you to perform.
- As a casual worker you must adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
- Obligation to adhere to the club’s health and safety policy and procedures.
- Actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Essential
- 18 years of age or over
- Willingness to work in crowd management in a football environment
- Excellent communication skills
- Ability to deliver and maintain high levels of customer service
- Attention to detail
- Flexible approach to working hours
- Ability to work to instructions under pressure
- Ability to work unsupervised
Desirable
- Knowledge and experience of Safeguarding, Accessibility, Equality, Diversity and Inclusion.
- Previous Safeguarding experience with children and/or adults at risk
- Mental Health First Aid Trained.
- Enhanced DBS or be willing to undertake this check if successful