People - People Experience Partner
Orlando City SC & Orlando Pride
3 days ago
Full-time
On-site
Orlando, FL, 32805, US
TITLE: People Experience Partner
DEPARTMENT: People & Culture (HR)
REPORTS TO: Sr Director of People & Culture
FLSA: Full Time; Salaried-Exempt
WHAT SETS YOU APART
You are a teammate first partner who thrives in dynamic environments and leads with care and support to create meaningful experiences for teammates, new hires, and leadership. The ideal partner supports the Orlando City & Orlando Pride onboarding process, guiding our teammates through hire and integration into the Club. You bring a creative eye, curiosity, empathy, and impeccable problem-solving skills to every challenge. You ensure that we are fostering a positive Club culture aligned with the Club’s mission, vision, and values. A natural collaborator and driver of change, this role will lead the life cycle teammate experience and ensure proactive management of teammate inquiries with gold standard service. Reporting to the Sr. Director of P&C, the People Experience Partner, will be responsible for the full recruitment lifecycle, onboarding experience, engagement, and performance cycle management. The People Experience partner will play a key role in the overall success of the People & Culture team, supporting day-to-day operations and participating in strategic projects.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Fosters a positive Club culture that aligns with the organization's mission, vision, and values.
- Drive end-to-end recruiting strategies across all departments.
- Create and deploy a high-impact candidate to teammate experience while upholding best practices.
- Administer and analyze life cycle onboarding/offboarding surveys of teammate experiences, making recommendations and action plans.
- Lead the recruiting efforts in collaboration with the hiring managers as needed for part-time, seasonal, and/or hourly staff to maintain staffing levels, especially during high periods of growth.
- Champion and improve the onboarding/offboarding process by preparing teammate notices and related documentation. Ensuring every interaction reflects our culture and commitment to Club values.
- Organize and partner with department managers to complete new hire orientation and provide new teammates with solid Club knowledge, guidance on policies, and access to the Club handbook(s) and resources.
- Maintain teammate records per club policies, ensuring completeness and accuracy with a high level of detail.
- Manage all data entry into the HRIS Management system, Dayforce, ensuring high data integrity.
- Collaborates with managers to create, maintain, and regularly update job descriptions.
- Leads specific P&C-related projects assigned, researching, progressing, and coordinating projects, and making recommendations for future action.
- Supports the annual benefit renewals and open enrollment processes in coordination with the Payroll & Benefits Manager.
- Build and deploy the mid-year and end-of-year performance review cycle alongside training for all teammates and managers.
- Build and deploy the annual engagement survey with applicable follow-up of actionable recommendations.
- Maintain data privacy and employee confidentiality.
- Respond to teammate inquiries promptly on a variety of people-related topics.
- Assists with management of training materials and training records (SafeSport, Gold Standard Training, etc.).
- Collaborates with internal/outside counsel regarding all immigration matters for teammates.
- Other duties as assigned.
QUALIFICATIONS
It’s never just a job at Orlando City & Orlando Pride. It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:
- Bachelor's degree in Human Resources Management or equivalent experience.
- SHRM-CP or PHR certification is highly preferred. 4-6 years of experience with People & Culture (HR) administrative functions.
- Experience with Dayforce HRIS is highly preferred.
- Excellent interpersonal and communication skills, both verbal and written.
- Proven ability to respond quickly and accurately to requests for data, and the ability to provide excellent customer service are a must.
- Excellent computer system skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Excellent oral, written, interpersonal, and organizational skills required.
- The ability to pass a background screening.
- The ability to attain and maintain Safesport certification.
- Demonstrated ability to adhere to strict standards of confidentiality, discretion, and ethics.
- Knowledge and experience in employment law practices (e.g., EEO, ADA, FMLA, DOL, OSHA, etc.).
- Ability to work normal office hours as well as during evenings, weekends, and holidays for events.
About Orlando City SC & Orlando Pride:
In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club’s MLS debut.
The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league’s championship in both the 2011 and 2013 seasons.
In October 2015, the Orlando Pride was announced as the 10th team in the National Women’s Soccer League (NWSL), bringing professional women’s soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first-ever home game, with 23,403 fans witnessing the Club’s first win.
The Pride feature a star-studded roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team’s head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year.
In 2017, both teams moved into its privately-owned, soccer-specific venue – Inter&Co Stadium – located in the heart of downtown Orlando.
In July 2021, the Club – which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium – was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League.
For more information on Orlando City SC and Orlando, visit OrlandoCitySC.com or Orlando-Pride.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Orlando City and Orlando Pride will ensure that individuals with disabilities are provided with reasonable accommodation(s) to participate in the job application or interview process and perform critical job functions. Please contact the People and Culture department at Peopleandculture@orlandocitysc.com to let us know the nature of your request and your contact information.
DEPARTMENT: People & Culture (HR)
REPORTS TO: Sr Director of People & Culture
FLSA: Full Time; Salaried-Exempt
WHAT SETS YOU APART
You are a teammate first partner who thrives in dynamic environments and leads with care and support to create meaningful experiences for teammates, new hires, and leadership. The ideal partner supports the Orlando City & Orlando Pride onboarding process, guiding our teammates through hire and integration into the Club. You bring a creative eye, curiosity, empathy, and impeccable problem-solving skills to every challenge. You ensure that we are fostering a positive Club culture aligned with the Club’s mission, vision, and values. A natural collaborator and driver of change, this role will lead the life cycle teammate experience and ensure proactive management of teammate inquiries with gold standard service. Reporting to the Sr. Director of P&C, the People Experience Partner, will be responsible for the full recruitment lifecycle, onboarding experience, engagement, and performance cycle management. The People Experience partner will play a key role in the overall success of the People & Culture team, supporting day-to-day operations and participating in strategic projects.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Fosters a positive Club culture that aligns with the organization's mission, vision, and values.
- Drive end-to-end recruiting strategies across all departments.
- Create and deploy a high-impact candidate to teammate experience while upholding best practices.
- Administer and analyze life cycle onboarding/offboarding surveys of teammate experiences, making recommendations and action plans.
- Lead the recruiting efforts in collaboration with the hiring managers as needed for part-time, seasonal, and/or hourly staff to maintain staffing levels, especially during high periods of growth.
- Champion and improve the onboarding/offboarding process by preparing teammate notices and related documentation. Ensuring every interaction reflects our culture and commitment to Club values.
- Organize and partner with department managers to complete new hire orientation and provide new teammates with solid Club knowledge, guidance on policies, and access to the Club handbook(s) and resources.
- Maintain teammate records per club policies, ensuring completeness and accuracy with a high level of detail.
- Manage all data entry into the HRIS Management system, Dayforce, ensuring high data integrity.
- Collaborates with managers to create, maintain, and regularly update job descriptions.
- Leads specific P&C-related projects assigned, researching, progressing, and coordinating projects, and making recommendations for future action.
- Supports the annual benefit renewals and open enrollment processes in coordination with the Payroll & Benefits Manager.
- Build and deploy the mid-year and end-of-year performance review cycle alongside training for all teammates and managers.
- Build and deploy the annual engagement survey with applicable follow-up of actionable recommendations.
- Maintain data privacy and employee confidentiality.
- Respond to teammate inquiries promptly on a variety of people-related topics.
- Assists with management of training materials and training records (SafeSport, Gold Standard Training, etc.).
- Collaborates with internal/outside counsel regarding all immigration matters for teammates.
- Other duties as assigned.
QUALIFICATIONS
It’s never just a job at Orlando City & Orlando Pride. It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:
- Bachelor's degree in Human Resources Management or equivalent experience.
- SHRM-CP or PHR certification is highly preferred. 4-6 years of experience with People & Culture (HR) administrative functions.
- Experience with Dayforce HRIS is highly preferred.
- Excellent interpersonal and communication skills, both verbal and written.
- Proven ability to respond quickly and accurately to requests for data, and the ability to provide excellent customer service are a must.
- Excellent computer system skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Excellent oral, written, interpersonal, and organizational skills required.
- The ability to pass a background screening.
- The ability to attain and maintain Safesport certification.
- Demonstrated ability to adhere to strict standards of confidentiality, discretion, and ethics.
- Knowledge and experience in employment law practices (e.g., EEO, ADA, FMLA, DOL, OSHA, etc.).
- Ability to work normal office hours as well as during evenings, weekends, and holidays for events.
About Orlando City SC & Orlando Pride:
In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club’s MLS debut.
The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league’s championship in both the 2011 and 2013 seasons.
In October 2015, the Orlando Pride was announced as the 10th team in the National Women’s Soccer League (NWSL), bringing professional women’s soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first-ever home game, with 23,403 fans witnessing the Club’s first win.
The Pride feature a star-studded roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team’s head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year.
In 2017, both teams moved into its privately-owned, soccer-specific venue – Inter&Co Stadium – located in the heart of downtown Orlando.
In July 2021, the Club – which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium – was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League.
For more information on Orlando City SC and Orlando, visit OrlandoCitySC.com or Orlando-Pride.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Orlando City and Orlando Pride will ensure that individuals with disabilities are provided with reasonable accommodation(s) to participate in the job application or interview process and perform critical job functions. Please contact the People and Culture department at Peopleandculture@orlandocitysc.com to let us know the nature of your request and your contact information.