Premium Digital Services Executive
Everton
11 hours ago
Full-time
On-site
Royal Liver Building, Liverpool L3
Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.
During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.
One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior Team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup.
In summer 2025, we embarked on an exciting new journey at Hill Dickinson Stadium, a world-class waterfront arena on the banks of Liverpool’s iconic River Mersey. The newest, most sustainable and most accessible stadium in the Premier League, our new home is also a state-of-the-art 365-venue for non-footballing events and conferences.
On the pitch, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire, bring pride and continue to compete at the highest level of the game.
About the opportunity:As Premium Digital Services Executive you will be the initial point of contact for all incoming enquiries via email. Distributing the departments digital tickets and itineraries to match by match purchases and guiding premium members through new processes on our journey to the new stadium.
Other key responsibilities will include:
- Managing and distributing sales enquiries through all official Club channels
- Processing sales received directly or via Hospitality Sales and Account Managers, utilising the Club’s ticketing platform Ticketmaster and CRM tool Salesforce
- Building and distribution of all digital itineraries and match tickets via the ticketing platform to match by match purchases and VIP Experiences.
- General administration support for the department
- Management of departments away ticket allocation and distribution to members
Who we’re looking for:We are looking for an individual with exceptional customer service and communication skills and a sound understanding of using TicketMaster and Salesforce or similar systems.
It’s essential that you can demonstrate a solution focused mindset and an ability to progress queries/issues to a successful conclusion openly and quickly
Other key experience we are looking for includes:
- Ability to listen and communicate clearly, concisely, confidently and constructively to ensure mutual understanding
- Ability to stay calm in pressurised situations
- Previous experience within a football club
- Digital ticketing processing and distribution experience
- Excellent time management
- Willing to work extended hours, long matchday hours where necessary
- Ability to work within a team environment
- Excellent at relationship building
If you are proactive with an ambitious and resilient spirit who is highly motivated to succeed, then we would love to hear from you!
The location of this role will be working on site at the famous Royal Liver Building.
This role will be offered on a up to 12 month fixed-term contract working Monday to Friday, 35 hours per week plus matchdays.
We reserve the right to close this vacancy early should we receive a substantial amount of applications.
Everton Family Safer Recruitment Practices
The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.
Equity & Inclusion
Everton Football Club is committed to ensuring everyone is respected, celebrated and empowered for who they are, regardless of their identity. We welcome applications from all sections of the community and encourage applications from groups that are currently underrepresented in our workforce. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people.
Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - careers@evertonfc.com
During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.
One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior Team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup.
In summer 2025, we embarked on an exciting new journey at Hill Dickinson Stadium, a world-class waterfront arena on the banks of Liverpool’s iconic River Mersey. The newest, most sustainable and most accessible stadium in the Premier League, our new home is also a state-of-the-art 365-venue for non-footballing events and conferences.
On the pitch, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire, bring pride and continue to compete at the highest level of the game.
About the opportunity:As Premium Digital Services Executive you will be the initial point of contact for all incoming enquiries via email. Distributing the departments digital tickets and itineraries to match by match purchases and guiding premium members through new processes on our journey to the new stadium.
Other key responsibilities will include:
- Managing and distributing sales enquiries through all official Club channels
- Processing sales received directly or via Hospitality Sales and Account Managers, utilising the Club’s ticketing platform Ticketmaster and CRM tool Salesforce
- Building and distribution of all digital itineraries and match tickets via the ticketing platform to match by match purchases and VIP Experiences.
- General administration support for the department
- Management of departments away ticket allocation and distribution to members
Who we’re looking for:We are looking for an individual with exceptional customer service and communication skills and a sound understanding of using TicketMaster and Salesforce or similar systems.
It’s essential that you can demonstrate a solution focused mindset and an ability to progress queries/issues to a successful conclusion openly and quickly
Other key experience we are looking for includes:
- Ability to listen and communicate clearly, concisely, confidently and constructively to ensure mutual understanding
- Ability to stay calm in pressurised situations
- Previous experience within a football club
- Digital ticketing processing and distribution experience
- Excellent time management
- Willing to work extended hours, long matchday hours where necessary
- Ability to work within a team environment
- Excellent at relationship building
If you are proactive with an ambitious and resilient spirit who is highly motivated to succeed, then we would love to hear from you!
The location of this role will be working on site at the famous Royal Liver Building.
This role will be offered on a up to 12 month fixed-term contract working Monday to Friday, 35 hours per week plus matchdays.
We reserve the right to close this vacancy early should we receive a substantial amount of applications.
Everton Family Safer Recruitment Practices
The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.
Equity & Inclusion
Everton Football Club is committed to ensuring everyone is respected, celebrated and empowered for who they are, regardless of their identity. We welcome applications from all sections of the community and encourage applications from groups that are currently underrepresented in our workforce. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people.
Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - careers@evertonfc.com