Senior ER Manager
City Football Group
2 hours ago
Full-time
On-site
Manchester, GB #job-location.job-location-inline { display: inline; }
Our Story
Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with a global network spanning thirteen teams. We exist to empower better lives through football on and off the pitch.
Our Winning Team
At CFG, our people are central to our success. We are committed to creating an inclusive, high-performing environment where individuals feel supported, valued and empowered to thrive.
Within our People Team, the Employee Relations team is central to shaping the employee experience bringing expertise, empathy and sound judgement to complex situations, while helping the organisation operate with confidence and integrity.
The Role
We are seeking a Senior Employer Relations Manager to play a key leadership role in delivering a high-quality, consistent and commercially focused Employee Relations service across City Football Group.
With primary responsibility for the UK and involvement in global initiatives, you will lead on complex case management, acting as a trusted escalation point for sensitive matters and ensuring outcomes are fair, robust and aligned with business objectives.
You will oversee the delivery and quality of Employee Relations casework, leading and developing a team of ER Advisers to ensure a consistent, best-practice approach across the organisation. Through coaching, quality assurance and continuous improvement, you will drive high standards and build capability within both the ER team and the wider business.
Alongside operational delivery, you will play a key role in shaping and evolving CFG’s Employee Relations framework supporting policy development, embedding EDI principles and ensuring alignment with legal and regulatory requirements.
You will use data and insight to identify trends, inform decision-making and proactively address organisational risks, while also leading on horizon scanning for employment law developments and emerging best practice.
This role also offers the opportunity to contribute to strategic projects, and support wider wellbeing initiatives making a tangible impact on both employee experience and organisational performance.
What We Are Looking For
- Demonstratable experience managing complex Employee Relations casework within a large, multi-site or matrix organisation.
- Strong knowledge of UK employment law, including investigations, disciplinary and grievance processes, organisational change and TUPE.
- Proven experience acting as an escalation point providing coaching to leaders.
- Experience leading or supporting organisational design and change initiatives.
- Experience coaching managers and developing leadership.
- Ability to analyse ER data, identify trends and translate insights into proactive, preventative action.
- Experience contributing to policy development and implementation, with a strong commitment to embedding EDI principles.
- Demonstrated experience as a line manager, with the ability to lead, coach and develop a team effectively.
To Apply
If you’re an experienced leader with a passion for Employee Relations and making a real impact, we’d love to hear from you.
Please apply with your CV via our careers portal by 19 April 2026.
This is Your City
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Equal Opportunities
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities
Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with a global network spanning thirteen teams. We exist to empower better lives through football on and off the pitch.
Our Winning Team
At CFG, our people are central to our success. We are committed to creating an inclusive, high-performing environment where individuals feel supported, valued and empowered to thrive.
Within our People Team, the Employee Relations team is central to shaping the employee experience bringing expertise, empathy and sound judgement to complex situations, while helping the organisation operate with confidence and integrity.
The Role
We are seeking a Senior Employer Relations Manager to play a key leadership role in delivering a high-quality, consistent and commercially focused Employee Relations service across City Football Group.
With primary responsibility for the UK and involvement in global initiatives, you will lead on complex case management, acting as a trusted escalation point for sensitive matters and ensuring outcomes are fair, robust and aligned with business objectives.
You will oversee the delivery and quality of Employee Relations casework, leading and developing a team of ER Advisers to ensure a consistent, best-practice approach across the organisation. Through coaching, quality assurance and continuous improvement, you will drive high standards and build capability within both the ER team and the wider business.
Alongside operational delivery, you will play a key role in shaping and evolving CFG’s Employee Relations framework supporting policy development, embedding EDI principles and ensuring alignment with legal and regulatory requirements.
You will use data and insight to identify trends, inform decision-making and proactively address organisational risks, while also leading on horizon scanning for employment law developments and emerging best practice.
This role also offers the opportunity to contribute to strategic projects, and support wider wellbeing initiatives making a tangible impact on both employee experience and organisational performance.
What We Are Looking For
- Demonstratable experience managing complex Employee Relations casework within a large, multi-site or matrix organisation.
- Strong knowledge of UK employment law, including investigations, disciplinary and grievance processes, organisational change and TUPE.
- Proven experience acting as an escalation point providing coaching to leaders.
- Experience leading or supporting organisational design and change initiatives.
- Experience coaching managers and developing leadership.
- Ability to analyse ER data, identify trends and translate insights into proactive, preventative action.
- Experience contributing to policy development and implementation, with a strong commitment to embedding EDI principles.
- Demonstrated experience as a line manager, with the ability to lead, coach and develop a team effectively.
To Apply
If you’re an experienced leader with a passion for Employee Relations and making a real impact, we’d love to hear from you.
Please apply with your CV via our careers portal by 19 April 2026.
This is Your City
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Equal Opportunities
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities