Senior Manager, Community Engagement
NYCFC
2 days ago
Full-time
On-site
New York, NY, 10016, US
JOB TITLE:Senior Manager, Community EngagementREPORTING TO: Director, Community Development
DEPARTMENT:Community
LOCATION:New York, NY
POSITION OVERVIEW:
New York City FC is seeking a strategic, relationship-driven Senior Manager, Community Engagement to help lead how the Club engages with communities across New York City.
Reporting to the Director of Community Development, this role combines strategy, relationship management, and execution to strengthen the Club's community impact and visibility. The Senior Manager will lead cross-functional coordination, steward key external partnerships, oversee flagship engagement initiatives, and ensure community priorities are integrated across the organization.
The ideal candidate is a thoughtful planner, exceptional writer, and collaborative leader who enjoys building relationships, developing new ideas, and delivering high-quality work in a fast-paced environment.
WHAT YOU’LL DO:
Cross-Functional Alignment
- Serve as a strategic partner, helping translate departmental priorities into clear plans and successful execution.
- Lead Community Department meetings, project planning, and follow-up, ensuring initiatives remain on track and aligned with broader Club priorities.
- Drive collaboration across Marketing, Communications, Partnerships, Human Resources, Business Intelligence, Ticketing, Stadium Operations, and other departments.
- Coordinate stakeholders, monitor deliverables, and maintain accountability across key initiatives.
Partnerships & Engagement
- Develop and manage relationships with nonprofit organizations, schools, community-based organizations, city agencies, civic leaders, and key stakeholders.
- Identify opportunities to strengthen partnerships through programs, events, fundraising, volunteerism, and matchday experiences.
- Support community access initiatives connected to Etihad Park, including stakeholder engagement and key community commitments.
- Represent New York City FC and City in the Community at meetings, events, and community forums.
Programs, Events & Fundraising
- Lead development and execution of key engagement initiatives, including the Player Ambassador Program, Employee Volunteer Program, MLS community initiatives, community matchday integrations, and the Club's 50/50 raffle.
- Develop and deliver community events, fundraising initiatives, stakeholder receptions, volunteer opportunities, and supporter engagement experiences.
- Create meaningful opportunities that connect fans, partners, players, and community organizations to City in the Community's mission.
- Evaluate programs and recommend improvements that increase participation, visibility, and impact.
Visibility & Impact
- Increase awareness of New York City FC and City in the Community's work across the Club, New York City, Major League Soccer, and the broader community.
- Partner with Marketing, Communications, Human Resources, and Business Intelligence to elevate community initiatives through events, content, social media, storytelling, and internal communications.
- Lead development of the Club's Community Impact Report, executive presentations, award submissions, newsletters, and stakeholder communications.
- Identify opportunities to strengthen the Club's reputation as a leader in community engagement and social impact.
Department Operations
- Support annual budget development, fiscal planning, and departmental reporting.
- Manage full-time and part-time staff, consultants, and volunteers supporting community engagement initiatives.
- Develop project plans, timelines, and success measures that ensure consistent, high-quality delivery.
- Continuously improve processes, strengthen collaboration, and identify new opportunities to expand the Club's community impact.
WHAT YOU'LL BRING
- 5 to 7 years of experience in community engagement, partnership marketing, client management, nonprofit leadership, sports, corporate social responsibility, or a related field.
- Proven ability to build and manage relationships across diverse stakeholder groups.
- Experience leading cross-functional initiatives and driving projects from strategy through execution.
- Strong event planning, fundraising, and partnership management experience.
- Exceptional written and verbal communication skills, including experience developing executive presentations, impact reports, award submissions, and strategic communications.
- Strong project management, organizational, and budget management skills.
- A proactive mindset with the ability to anticipate needs, solve problems, and manage multiple priorities.
- Experience managing staff, consultants, volunteers, or project teams.
- Passion for community engagement and a commitment to creating meaningful social impact through sport.
WHO YOU ARE:
At New York FC, we are committed to upholding our core club values and our values guide how we show up and work together every day. If you share our values listed below, please consider NYCFC as a great place for you to work (and play):
Acts Honorably: listens and communicates respectfully, without judgement
Engages Collaboratively: provides and seeks constructive feedback to and from peers, proactively sharing appreciation for quality contributions of others
Champions Inclusion: celebrates the value of differences recognizing the value in the unique backgrounds and lived experiences of every team member
Drives Forward:embraces new opportunities with curiosity and a focus on improvement and innovation
Shows Heart: demonstrates passion for the Club and sport, operating as an NYCFC ambassador in encouraging and inspiring that passion in others
ADDITIONAL REQUIREMENTS:
- Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
- Must be able to matchdays, community events which may be at night and on weekends and holidays
- Local travel throughout New York City is required.
COMPENSATION:
This exempt position has an estimated annual base salary range of $70,000 - $80,000 and is not overtime eligible. Final compensation offer amounts are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications and software expertise. We welcome direct conversations with each candidate about compensation in all of our initial calls.
WHAT WE OFFER:
- Excellent health, dental & vision insurance, with options to fit you and your family’s needs
- Comprehensive and competitive benefit programs, including maternal & paternal leave
- Ancillary benefits: Commuter, and Citi Bike discounts
- Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs
- Four complementary tickets to every NYCFC home match
- Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
- A dynamic, ambitious, and fun work environment
NEW YORK CITY FOOTBALL CLUB OVERVIEW:
At New York City FC, we are on a mission to build this city into one of the soccer capitals of the world. The Club was announced as Major League Soccer’s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs nine times over the past 10 seasons, winning MLS Cup in 2021. Games are available to stream via an Apple TV subscription, providing every match of the MLS regular season, the Audi MLS Cup Playoffs, annual Leagues Cup tournament, the MLS All-Star Game, the Campeones Cup, and more all in one place and with no blackouts. New York City FC is building New York City’s first-ever soccer-specific stadium, Etihad Park, which is set to open in 2027. For more information, please visit: www.newyorkcityfc.com.
New York City FC is also one of 12 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Shenzhen Peng City FC, Lommel SK, ESTAC Troyes, Palermo FC, Bahia, and Club Bolívar among its sister clubs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
By clicking "Apply Now", you agree to the terms of the MLS Privacy Policy.
https://www.mlssoccer.com/legal/privacy-policy
DEPARTMENT:Community
LOCATION:New York, NY
POSITION OVERVIEW:
New York City FC is seeking a strategic, relationship-driven Senior Manager, Community Engagement to help lead how the Club engages with communities across New York City.
Reporting to the Director of Community Development, this role combines strategy, relationship management, and execution to strengthen the Club's community impact and visibility. The Senior Manager will lead cross-functional coordination, steward key external partnerships, oversee flagship engagement initiatives, and ensure community priorities are integrated across the organization.
The ideal candidate is a thoughtful planner, exceptional writer, and collaborative leader who enjoys building relationships, developing new ideas, and delivering high-quality work in a fast-paced environment.
WHAT YOU’LL DO:
Cross-Functional Alignment
- Serve as a strategic partner, helping translate departmental priorities into clear plans and successful execution.
- Lead Community Department meetings, project planning, and follow-up, ensuring initiatives remain on track and aligned with broader Club priorities.
- Drive collaboration across Marketing, Communications, Partnerships, Human Resources, Business Intelligence, Ticketing, Stadium Operations, and other departments.
- Coordinate stakeholders, monitor deliverables, and maintain accountability across key initiatives.
Partnerships & Engagement
- Develop and manage relationships with nonprofit organizations, schools, community-based organizations, city agencies, civic leaders, and key stakeholders.
- Identify opportunities to strengthen partnerships through programs, events, fundraising, volunteerism, and matchday experiences.
- Support community access initiatives connected to Etihad Park, including stakeholder engagement and key community commitments.
- Represent New York City FC and City in the Community at meetings, events, and community forums.
Programs, Events & Fundraising
- Lead development and execution of key engagement initiatives, including the Player Ambassador Program, Employee Volunteer Program, MLS community initiatives, community matchday integrations, and the Club's 50/50 raffle.
- Develop and deliver community events, fundraising initiatives, stakeholder receptions, volunteer opportunities, and supporter engagement experiences.
- Create meaningful opportunities that connect fans, partners, players, and community organizations to City in the Community's mission.
- Evaluate programs and recommend improvements that increase participation, visibility, and impact.
Visibility & Impact
- Increase awareness of New York City FC and City in the Community's work across the Club, New York City, Major League Soccer, and the broader community.
- Partner with Marketing, Communications, Human Resources, and Business Intelligence to elevate community initiatives through events, content, social media, storytelling, and internal communications.
- Lead development of the Club's Community Impact Report, executive presentations, award submissions, newsletters, and stakeholder communications.
- Identify opportunities to strengthen the Club's reputation as a leader in community engagement and social impact.
Department Operations
- Support annual budget development, fiscal planning, and departmental reporting.
- Manage full-time and part-time staff, consultants, and volunteers supporting community engagement initiatives.
- Develop project plans, timelines, and success measures that ensure consistent, high-quality delivery.
- Continuously improve processes, strengthen collaboration, and identify new opportunities to expand the Club's community impact.
WHAT YOU'LL BRING
- 5 to 7 years of experience in community engagement, partnership marketing, client management, nonprofit leadership, sports, corporate social responsibility, or a related field.
- Proven ability to build and manage relationships across diverse stakeholder groups.
- Experience leading cross-functional initiatives and driving projects from strategy through execution.
- Strong event planning, fundraising, and partnership management experience.
- Exceptional written and verbal communication skills, including experience developing executive presentations, impact reports, award submissions, and strategic communications.
- Strong project management, organizational, and budget management skills.
- A proactive mindset with the ability to anticipate needs, solve problems, and manage multiple priorities.
- Experience managing staff, consultants, volunteers, or project teams.
- Passion for community engagement and a commitment to creating meaningful social impact through sport.
WHO YOU ARE:
At New York FC, we are committed to upholding our core club values and our values guide how we show up and work together every day. If you share our values listed below, please consider NYCFC as a great place for you to work (and play):
Acts Honorably: listens and communicates respectfully, without judgement
Engages Collaboratively: provides and seeks constructive feedback to and from peers, proactively sharing appreciation for quality contributions of others
Champions Inclusion: celebrates the value of differences recognizing the value in the unique backgrounds and lived experiences of every team member
Drives Forward:embraces new opportunities with curiosity and a focus on improvement and innovation
Shows Heart: demonstrates passion for the Club and sport, operating as an NYCFC ambassador in encouraging and inspiring that passion in others
ADDITIONAL REQUIREMENTS:
- Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
- Must be able to matchdays, community events which may be at night and on weekends and holidays
- Local travel throughout New York City is required.
COMPENSATION:
This exempt position has an estimated annual base salary range of $70,000 - $80,000 and is not overtime eligible. Final compensation offer amounts are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications and software expertise. We welcome direct conversations with each candidate about compensation in all of our initial calls.
WHAT WE OFFER:
- Excellent health, dental & vision insurance, with options to fit you and your family’s needs
- Comprehensive and competitive benefit programs, including maternal & paternal leave
- Ancillary benefits: Commuter, and Citi Bike discounts
- Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs
- Four complementary tickets to every NYCFC home match
- Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
- A dynamic, ambitious, and fun work environment
NEW YORK CITY FOOTBALL CLUB OVERVIEW:
At New York City FC, we are on a mission to build this city into one of the soccer capitals of the world. The Club was announced as Major League Soccer’s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs nine times over the past 10 seasons, winning MLS Cup in 2021. Games are available to stream via an Apple TV subscription, providing every match of the MLS regular season, the Audi MLS Cup Playoffs, annual Leagues Cup tournament, the MLS All-Star Game, the Campeones Cup, and more all in one place and with no blackouts. New York City FC is building New York City’s first-ever soccer-specific stadium, Etihad Park, which is set to open in 2027. For more information, please visit: www.newyorkcityfc.com.
New York City FC is also one of 12 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Shenzhen Peng City FC, Lommel SK, ESTAC Troyes, Palermo FC, Bahia, and Club Bolívar among its sister clubs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
By clicking "Apply Now", you agree to the terms of the MLS Privacy Policy.
https://www.mlssoccer.com/legal/privacy-policy