SIA Steward / Response

Response stewards are expected to be involved in dealing with incidents within and outside the Stadium, including the licensed areas of the Stadium. This role will involve dealing with conflict, disorder and breaches of the ground regulations and will also include searching and ejecting spectators. This post is part of the match day team falling under Stadium Management and is responsible to the Response Manager. 

Responsibilities

- Good customer service skills
- An ability to communicate effectively with a wide variety of staff, guests, VIPs, and spectators.
- Personal confidence, stamina and perseverance to deal with incidents when they arise.
- Enthusiastic with a natural ability to relate to a wide range of people.
- The initiative to work independently and the ability to work in a team.
- Flexibility empathy and commitment
- Self-motivated
- Well organized
- Stay calm under pressure
- Fit, active, not less than age 18

Requirements

- Managing capacities and behaviour through proactive observation of, and interaction with, spectators & guests
- Assisting with queue management, ensuring good order in the allocated areas
- Ensuring effective close of areas at specified time.
- Assist with Ejections from the Stadium for breaches of the Ground Regs.
- All positions play a vital role in the case of an emergency. In addition to the above, key responsibilities include monitoring spectators, reporting unusual crowd dynamics, identifying and reporting any hazards and defects including suspect objects, keeping entrances, gangways and exits clear and observing and enforcing ground rules.

Benefits

Essential Qualifications:

Level 2 Spectator Safety, SIA.

Essential Skills:

Experience of response team working in a stadium environment.