VIP Lounge Manager, Match Day Only
FIFA
9 hours ago
Full-time
On-site
Houston, Texas
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
Reporting organizationally to the Guest Operations Stadium Manager, the VIP Lounge Manager will be a key member of the FIFA26 Guest Operations team, and work in close collaboration with the Hospitality, Guest Relations, Venue Management, and other key individuals responsible for delivering key V/VIP operations at the assigned stadium.
The main responsibilities and oversights of the VIP Lounge Manager for the FIFA World Cup 26™ include:
- Lead the on-site execution of the VIP lounge guest experience, including branding, entertainment, staffing, and decor.
- Ensure the delivery of exceptional, world-class hospitality service to all guests.
- Monitor hospitality suppliers to ensure quality, budget compliance, and risk management.
- Address and escalate queries related to stadium infrastructure and technical aspects of guest areas.
- Manage VIK sponsor needs and ensure implementation aligns with agreed plans.
- Support world-class training programs focused on delivering exceptional customer service.
- Participate in planning meetings, provide updates, and prepare documents to support guest experience initiatives.
- Fill in the required reports and escalate necessary issues to the central team
- Ensure successful knowledge sharing and post-event debriefing for Guest Operations.
ACCOUNTABILITY:Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING:Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor's or Master's degree in Sport Management/Business, Hospitality or Event Management
- Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required
- Guest Experience & Hospitality Management
Work Experience
- 5+ Years Guest Operations and Event Services, with Project Management Experience
- Extensive knowledge and experience in general stadium operations and specifically with guest operations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools
- Extensive experience of managing end-to-end V/VIP hospitality programs at major sporting events
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools.
Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.
Reporting organizationally to the Guest Operations Stadium Manager, the VIP Lounge Manager will be a key member of the FIFA26 Guest Operations team, and work in close collaboration with the Hospitality, Guest Relations, Venue Management, and other key individuals responsible for delivering key V/VIP operations at the assigned stadium.
The main responsibilities and oversights of the VIP Lounge Manager for the FIFA World Cup 26™ include:
- Lead the on-site execution of the VIP lounge guest experience, including branding, entertainment, staffing, and decor.
- Ensure the delivery of exceptional, world-class hospitality service to all guests.
- Monitor hospitality suppliers to ensure quality, budget compliance, and risk management.
- Address and escalate queries related to stadium infrastructure and technical aspects of guest areas.
- Manage VIK sponsor needs and ensure implementation aligns with agreed plans.
- Support world-class training programs focused on delivering exceptional customer service.
- Participate in planning meetings, provide updates, and prepare documents to support guest experience initiatives.
- Fill in the required reports and escalate necessary issues to the central team
- Ensure successful knowledge sharing and post-event debriefing for Guest Operations.
ACCOUNTABILITY:Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING:Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor's or Master's degree in Sport Management/Business, Hospitality or Event Management
- Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required
- Guest Experience & Hospitality Management
Work Experience
- 5+ Years Guest Operations and Event Services, with Project Management Experience
- Extensive knowledge and experience in general stadium operations and specifically with guest operations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools
- Extensive experience of managing end-to-end V/VIP hospitality programs at major sporting events
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools.
Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.