Accommodation Manager
FIFA
1 hour ago
Full-time
On-site
Brazil, Rio de Janeiro
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
Reporting to the Senior Accommodation Manager in Rio de Janeiro, the Accommodation Manager will support the planning and delivery of accommodation services for the FIFA Women’s World Cup 2027™, across eight Host Cities in Brazil.
As a key member of the FWWC2027 Operational Services team, the role will work closely with FIFA Zurich and other stakeholders to ensure the successful delivery of hotel operations and seamless accommodation experience for teams, participants, and event stakeholders.
Key responsibilities include hotel sourcing and contracting, room allocation and reservation management, inventory oversight, team account management, and quality assurance across all accommodation services.
KEY RESPONSIBILITIES
- Lead and/or support in the selection and contracting process of, but not limited to team’s hotels, ensuring they meet quality standards, capacity requirements, and comply with all necessary contractual obligations.
- Work within the overall accommodation strategy, considering the diverse needs of teams, officials, core and non-core guests.
- Manage team’s accommodations within the budget, tracking expenditures and optimizing cost efficiencies without compromising quality and comfort.
- Oversee hotel room blocks, meeting space, F&B, AV, team hotel requirements, hotel communications and reservation management
- Collaborate closely with Team Services department to meet needs and request from team
- Organize site visits and be responsible for on-site operations and hotel management
- Lead individuals as part of the project team during preparation, on-site operation and reconciliation phase of FWWC2027
- Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay.
- Establish and manage relationships with the hotel industry to provide the best overall value to FIFA and PMA’s
- Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations.
- Manage reconciliation, billing and closeout for assigned teams
- Support in the implementation of contingency plans to address unforeseen changes, cancellations, or emergencies in accommodation arrangements.
- Provide support as necessary for various ancillary projects taking place in the leadup to the FIFA Women’s World Cup 2027™.
- Stay updated with industry trends, regulations, best practices and innovations in the accommodation environment, applying relevant knowledge to enhance the overall accommodation operation for the FIFA Women’s World Cup 2027™.
- Bachelor’s Degree or similar level of education in Hospitality Management, Tourism, Business Administration, Event Management, or related field.
- Strong experience in the hospitality industry, accommodation management, hotel contracting, or event operations.
- Experience managing complex projects.
- Strong communication skills – oral and written.
- Strong analytical, negotiation and problem-solving skills.
- Strong organizational, customer service and attention to detail.
- Knowledge of other languages is considered a plus.
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
- Right to work in Brazil.
- Fluent in English (spoken and written)
- Fluent in Portuguese (spoken and written)
- Ability to re-locate to Rio de Janeiro.
Please submit your CV in English, as it will be reviewed by an international team.
Reporting to the Senior Accommodation Manager in Rio de Janeiro, the Accommodation Manager will support the planning and delivery of accommodation services for the FIFA Women’s World Cup 2027™, across eight Host Cities in Brazil.
As a key member of the FWWC2027 Operational Services team, the role will work closely with FIFA Zurich and other stakeholders to ensure the successful delivery of hotel operations and seamless accommodation experience for teams, participants, and event stakeholders.
Key responsibilities include hotel sourcing and contracting, room allocation and reservation management, inventory oversight, team account management, and quality assurance across all accommodation services.
KEY RESPONSIBILITIES
- Lead and/or support in the selection and contracting process of, but not limited to team’s hotels, ensuring they meet quality standards, capacity requirements, and comply with all necessary contractual obligations.
- Work within the overall accommodation strategy, considering the diverse needs of teams, officials, core and non-core guests.
- Manage team’s accommodations within the budget, tracking expenditures and optimizing cost efficiencies without compromising quality and comfort.
- Oversee hotel room blocks, meeting space, F&B, AV, team hotel requirements, hotel communications and reservation management
- Collaborate closely with Team Services department to meet needs and request from team
- Organize site visits and be responsible for on-site operations and hotel management
- Lead individuals as part of the project team during preparation, on-site operation and reconciliation phase of FWWC2027
- Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay.
- Establish and manage relationships with the hotel industry to provide the best overall value to FIFA and PMA’s
- Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations.
- Manage reconciliation, billing and closeout for assigned teams
- Support in the implementation of contingency plans to address unforeseen changes, cancellations, or emergencies in accommodation arrangements.
- Provide support as necessary for various ancillary projects taking place in the leadup to the FIFA Women’s World Cup 2027™.
- Stay updated with industry trends, regulations, best practices and innovations in the accommodation environment, applying relevant knowledge to enhance the overall accommodation operation for the FIFA Women’s World Cup 2027™.
- Bachelor’s Degree or similar level of education in Hospitality Management, Tourism, Business Administration, Event Management, or related field.
- Strong experience in the hospitality industry, accommodation management, hotel contracting, or event operations.
- Experience managing complex projects.
- Strong communication skills – oral and written.
- Strong analytical, negotiation and problem-solving skills.
- Strong organizational, customer service and attention to detail.
- Knowledge of other languages is considered a plus.
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
- Right to work in Brazil.
- Fluent in English (spoken and written)
- Fluent in Portuguese (spoken and written)
- Ability to re-locate to Rio de Janeiro.