Senior Manager, Workforce Planning & Operations
FIFA
2 hours ago
Full-time
On-site
Brazil, Rio de Janeiro
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
Workforce Strategy & Planning
- Implement the strategic planning and oversight of Workforce Planning & Operations for the FIFA Women’s World Cup 2027 (FWWC2027)
- Lead the end-to-end eorkforce planning process for the delivery of FWWC2027 to cover all workforce types at FIFA27 (paid staff, freelancers, tournament-time hires, secondees etc.)
- Collaborate closely with the FIFA Workforce Management team to develop and manage an integrated workforce planning process, ensuring appropriate and optimized resources to deliver the agreed service levels.
- Identify & assist with the development of all workforce types and define entitlements for each category.
- Establish and communicate a centralised headcount plan to serve as the single source of truth for planning and access to data
- Lead change management processes to support continuity in planning and execution
- Input into the workforce overall budget, calendar and to the overall workforce strategy
Workforce Operations & Management
- Deliver and manage the operational plans for all aspects of workforce operations at tournament time, including the design and delivery plan of site operations for workforce
- Scope all physical operation spaces, overlay, technology and other requirements associated with workforce delivery on site
- Develop and coordinate business process and scope of requirements for workforce systems to support on site operations at tournament-time
- Contribute to and deliver the workforce operations role specific and venue specific training
- Build and manage the schedule for of the workforce operations team
- Collaborate, support and motivate a large team of paid staff and volunteers who will deliver workforce operations on site
- Collaborate with the wider workforce team on a day-to-day, operational basis
- Manage logistics and operational requirements at tournament time such as office setup, internal communications, and event-time services (e.g. rewards, certificates, final match celebrations)
- Coordinate with HR and leadership on sensitive personnel matters
- Provide guidance and support to workforce operations venue managers at tournament-time
- Draft and communicate policies and procedures to ensure a consistent and positive workforce experience during events
- Define workforce service levels and contribute to the development of an entitlement’s matrix
Collaboration & Stakeholder Engagement
- Partner with cross-functional teams (e.g. Accommodation, Travel, Transport) to prioritise workforce needs
- Build and maintain strong client focused relationships with all functional areas and work to update and confirm detailed site requirements for all areas.
- Coordinate with wider workforce, HR and leadership on sensitive personnel matters
Technology & Innovation
- Provide input into the development and optimisation of Workforce technology tools and platforms
- Support digital transformation efforts to enhance workforce efficiency and communication
Work Experience
- Minimum of 8 years of work experience, with at least 2 years in a similar role within workforce planning or operations at an international events and/or sports industry.
- Strong knowledge of modern workforce planning systems, tools and practices.
- Experience in leading operational venue teams at large-scale events
- Expertise in data and decision making governance related to workforce planning in a complex environment.
- Demonstrated ability to project manage, prioritize effectively, and work independently.
- Demonstrated ability to lead team members and influence performance through positive leadership techniques.
- Strong communication skills, both written and verbal.
- Demonstrable adaptability and examples of where you’ve acted as a facilitator and/or negotiator.
- Experience working within a multicultural and or multinational organisation.
Technology
- Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel)
- Proficiency in using project planning tools such as WeTrack and Monday.com
- Experience with workforce system implementations advantageous
Requirements
- Right to work in Brazil.
- Bilingual - Portuguese and English.
- Ability to re-locate to Rio de Janeiro
Please submit your CV in English, as it will be reviewed by an international team.
Workforce Strategy & Planning
- Implement the strategic planning and oversight of Workforce Planning & Operations for the FIFA Women’s World Cup 2027 (FWWC2027)
- Lead the end-to-end eorkforce planning process for the delivery of FWWC2027 to cover all workforce types at FIFA27 (paid staff, freelancers, tournament-time hires, secondees etc.)
- Collaborate closely with the FIFA Workforce Management team to develop and manage an integrated workforce planning process, ensuring appropriate and optimized resources to deliver the agreed service levels.
- Identify & assist with the development of all workforce types and define entitlements for each category.
- Establish and communicate a centralised headcount plan to serve as the single source of truth for planning and access to data
- Lead change management processes to support continuity in planning and execution
- Input into the workforce overall budget, calendar and to the overall workforce strategy
Workforce Operations & Management
- Deliver and manage the operational plans for all aspects of workforce operations at tournament time, including the design and delivery plan of site operations for workforce
- Scope all physical operation spaces, overlay, technology and other requirements associated with workforce delivery on site
- Develop and coordinate business process and scope of requirements for workforce systems to support on site operations at tournament-time
- Contribute to and deliver the workforce operations role specific and venue specific training
- Build and manage the schedule for of the workforce operations team
- Collaborate, support and motivate a large team of paid staff and volunteers who will deliver workforce operations on site
- Collaborate with the wider workforce team on a day-to-day, operational basis
- Manage logistics and operational requirements at tournament time such as office setup, internal communications, and event-time services (e.g. rewards, certificates, final match celebrations)
- Coordinate with HR and leadership on sensitive personnel matters
- Provide guidance and support to workforce operations venue managers at tournament-time
- Draft and communicate policies and procedures to ensure a consistent and positive workforce experience during events
- Define workforce service levels and contribute to the development of an entitlement’s matrix
Collaboration & Stakeholder Engagement
- Partner with cross-functional teams (e.g. Accommodation, Travel, Transport) to prioritise workforce needs
- Build and maintain strong client focused relationships with all functional areas and work to update and confirm detailed site requirements for all areas.
- Coordinate with wider workforce, HR and leadership on sensitive personnel matters
Technology & Innovation
- Provide input into the development and optimisation of Workforce technology tools and platforms
- Support digital transformation efforts to enhance workforce efficiency and communication
Work Experience
- Minimum of 8 years of work experience, with at least 2 years in a similar role within workforce planning or operations at an international events and/or sports industry.
- Strong knowledge of modern workforce planning systems, tools and practices.
- Experience in leading operational venue teams at large-scale events
- Expertise in data and decision making governance related to workforce planning in a complex environment.
- Demonstrated ability to project manage, prioritize effectively, and work independently.
- Demonstrated ability to lead team members and influence performance through positive leadership techniques.
- Strong communication skills, both written and verbal.
- Demonstrable adaptability and examples of where you’ve acted as a facilitator and/or negotiator.
- Experience working within a multicultural and or multinational organisation.
Technology
- Proficient in MS Office tools (Word, PowerPoint, Visio & advanced Excel)
- Proficiency in using project planning tools such as WeTrack and Monday.com
- Experience with workforce system implementations advantageous
Requirements
- Right to work in Brazil.
- Bilingual - Portuguese and English.
- Ability to re-locate to Rio de Janeiro