Ticketing Electronic Access Control Manager

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Please submit your CV in English, as it will be reviewed by an international team.

Reporting organisationally to the Senior Ticketing Operations Manager the Ticketing Electronic Access Control Manager oversees the Ticketing Electronic Access Control project for the FIFA Women’s World Cup 2027™. Working in close collaboration with the Ticketing Operations team in Zurich as well as other key individuals responsible for the delivery of the FIFA Women’s World Cup 2027™.

KEY RESPONSIBILITIES

- Manage the Ticketing Electronic Access Control (TEAC) project for ticket holders in close collaboration with all relevant stakeholders;
- Coordinate the definition of access control specification and the implementation of interfaces between the central ticketing system(s) and the access control solutions used at the competition venues;
- Manage the TEAC technical requirements, configuration and ticketing system related configurations required for EAC system integration;
- Development of integration plan and system requirements;
- Issue access control documentations and organize workshops, tests and inspections with all relevant parties;
- Support the definition of flow data for ticket holders and define access rules based on available variables and according to operational concept and established flow data;
- Monitor the access control interfaces and facilitate issue resolution with all relevant parties;
- Setup the ticketing system to support access control testing (integration, stadium and match day);
- Support the mobile ticketing project and provide required support for configuration, deployment, testing and maintenance;
- Prepare training materials and deliver trainings in preparation of match day operations;
- Oversee and coordinate the operations of several access control venue staff during the tournament;
- Monitor the access control interfaces and data exchange, as well as facilitate issue resolution with relevant parties;
- Reporting on data exchange and Match Day operation;
- Support general ticketing operations for FIFA events

Education / Experience

- Bachelor degree or similar level of education
- Strong analytical skills, detail-oriented, technology minded, efficient and accountable team player
- Ability to adapt to working with different environment and time zones
- Experience in Electronic Access Control, Facial Recognition, IT system, Integrations or Data Exchange projects
- 3-5 year in ticketing project for international sporting events with experience in managing Electronic Access Control systems
- Native‑level fluency in Brazilian Portuguese and English; proficiency in additional languages is valued.

Skills & Competencies

- Proficient in MS Office (Excel, Word, PowerPoint, Sharepoint, Teams, Visio & Project) and planning software and online collaboration tools
- Strong IT proficiency, especially with ticketing systems including understanding of networks and databases
- Ability to work independently, managing multiple priorities
- Ability to coordinate across internal functional areas as well as external stakeholders
- Strong analytical skills, detail-oriented, technology minded, efficient and accountable team player
- Ability to adapt to working with different environment and time zones

Certifications & Requirements

- Willingness to travel to host cities.
- Availability to work extended hours during test events and tournament time.
- Experience working in international, multicultural environments preferred.
- Fluent in Portuguese and English
- Right to work in Brazil
- Ability to re-locate to Rio de Janeiro.